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Cara is absolutely fabulous and is always on point with any questions. And if something isn't easy to answer or a new issue she digs in and gets the answers quickly. Couldn't find a better support helper. The App itself has come a long way from a few years ago and supports subscription apps now like ReCharge! YAY! Kudo's to the app devs and their hard work.
Excellent support to work through any of the technical details that I hadn't set up correctly. They even filmed a short video to show me exactly what I had missed, and then were able to request collaborator status to help me make the adjustment. Super helpful.
The prices are definitely not cheap for the various country and feature add ons, and it definitely made me question if this was really going to pay off. Perhaps not appropriate for smaller sellers, and they could consider a volume based initial discount to make it more approachable. But my trial ends tomorrow and I have a confidence that I can expand this channel enough to compensate for the fees over time, especially as I grow my SKU count.
Cara was super helpful with figuring out some of my shipping settings. She sent screenshots of all of her work and now everything looks and works perfectly. Thanks Cara!
Great Customer Service. Straightforward to use. The response for any questions and concerns is highly detailed. Always a good sign of a great company IMO
I want to thank personally Todd - for a brilliant support! The app is very handy - had an issue with set up but it turned out very simple thing. Wonderful app - saves so much time, price is totally worth it and 5star for the great support!
Great support. There are little details that one might need help with, and Cara is there to assist. She will guide you through this forest and will make sure everything works as intended.
I was blown away by the level of customer support I received from Cara. She was very thorough in her response and took time to understand the issues I was having and made a custom video to address the problem and found the solution I needed. Awesome customer service!
Cara is amazingly helpful and the app works amazing! Highly recommend for anyone needing orders fulfilled !
Need help with something so I called and left a voicemail. They called me back under 2 hours of leaving a voicemail. Cara walked me right through the issue, and solved it for me. A+
This app is going to save me more time than anyone would believe. It is a MUST for those that would like Amazon to be the order fulfillment center. I spoke with Cara through customer service and she was extremely helpful with every question I had. I would rate more than 5 stars if that were possible!