Amazon MCF by ByteStand

Let me start off by saying that I didn't mind paying $85 a month for this app because of the customer service. There are many apps on here that are much cheaper, and Amazon even has a free one! I'm a very busy business owner and dealing with customer service agents can be a very time consuming task. Cara is great! The problem is, she's not always there. She will be there on chat, but when chat's ...

*I will gladly change this review to 5 stars if/when this issue gets sorted as I hate leaving anything but 5 star reviews. But after a total of 7+ hours on the phone (conservatively) with staff from Shopify, ByteStand, and Amazon, and still not being able to get this app working as described, I feel this is a fair rating based on my experience; I am sorry.

CONTEXT:

The gentleman at ByteStand ...

International shipping through FBA (Multichannel fulfillment order) by this app doesn't "automagically" work if the items you are selling are

1. Ineligible for FBA export program. (you can check the eligibility in your AMZ Seller central account)
2. Non-media. (Only the following media products are eligible for international Multi-Channel Fulfillment: books, movies, videos, and DVDs (BMVD ...

UPDATE
The 90 day free trial was a promo made available by the company, I was not "given" it as a gesture by them. Seems like they're annoyed that offer existed! The company's response exemplifies the attitude you will experience. Check out other critical reviews to for much of the same. No response on the bugs either, so I guess that should say enough!
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Cara is a wonderful support rep that's ...

I would rate this service zero if i could. I asked one of the customer service representatives Gennifer if they could guide me through on how to set it up properly as the service wasn't working probably and this is the message i received

"Unfortunately, our FBA Shipping app can be complex to setup. It may be a better use of your time to explore other shipping options."

Basically saying they ...

I used this app without problems for a couple months. I woke up today to find that it said there were no rates available for my market, and that customers had been coming to the site for 14 hours without the ability to place an order, due to the shipping methods being broken from this app. I instantly deleted them and will never be using them again.

I can not recommend the app and especially the service provided. We have a running shop and implemented the app. First we never, after several tries got a full setup from the guys. We asked them several times for a detailed documentation about the linking. They couldnt provide and just showed us one crappy video. Then we had some extended requirements about EU wide shipping and different charges. ...

I'm having a horrible experience with this app from day 1. It doesn't work, my first order did not get fulfill. I had to do a manual fulfillment after days of waiting. At first, they were answering my emails, and even called me back. But for the past couple of days, nothing. I begged for a phone call through emails, but nothing. I'm asking the status on my request, but not even an email back. I ...

DO NOT WASTE YOUR TIME IF YOU HAVE INTERNATIONAL ORDERS (in different regions of the world)! Note that if you are in the US and want to enable Amazon FBA Fullfillment you can't do it for international orders. Which means if you get a mix of orders, you can only have Amazon fullfill the orders to US addresses and not international but the whole thing breaks down because you can't just fullfill ...

The customer service is very supportive and answers all my questions, however as the app doesn't have dashboard and SKU mapping table, I am doubt if it would run normally everyday, I don't want to know the problem only after my customers experienced the problem, so I delete the app within the trial period.