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6 octobre 2023

Hi - i have just sent a message to you regarding LOW EVENT MATCHING QUALITY - Kindly assist us. Except for Support button - there is no way to reach out to support.

Isadora Life
Environ 16 heures d’utilisation de l’application
Optiapps a répondu 8 octobre 2023

Hi, so sorry for the issue. looking into it, and will be fixed urgently. We will keep you updated

3 avril 2023

I use this app very well for many stores, but for this store, I installed the app but it could not send only Purchase event to Facebook (other events like view content, Checkouts Initiated, Add To Cart... sent normally), I know it because It shows result Checkouts Initiated, Add To Cart... in Facebook Ads Manager but always empty with column result for my campaign with Sale Objective . I sent email to support but not any reply. Please check my configuration and help! Thanks!

Viêt Nam
8 jours d’utilisation de l’application
Optiapps a répondu 8 avril 2023

Dear admin,

Thank you for your feedback, and support. We are glad that the issue your store has faced has been resolved by our support team since 5 April. We also confirm that we have made updates to our app on our side so that no similar issue would happen in the future in a similar situation. Our sincere apologies for the inconvenience. If we can help in the future. please just reach out to us, and we will be more than happy to do so. We wish you a lot of sales, and success with your e-commerce ventures, and hope to have you as a customer for years to come :)

All the best,
Fbtrack Team

3 mai 2021

c'est une etape tres importante pour metriser determiner avec cette configuration du pixel face book

moudhenn sylvain
3 mois d’utilisation de l’application
Modifié le 17 janvier 2021

I'm glad to have install app.It works great for adding many Facebook pixels into my store,thank you so much

Environ 2 mois d’utilisation de l’application