FBTrack ‑ Facebook像素代码与API , 285 条评论

Estimado cliente, le hemos reembolsado su último pago y nunca más se le cobrará. Parece que la suscripción se canceló 2 días después del final de la prueba gratuita de 7 días, pero entendemos totalmente si el cargo fue inesperado por tu parte. Estaremos muy agradecidos si puedes eliminar la reseña ya que se reembolsó el monto y se resolvió el problema. ¡Muchas gracias!
Captura de pantalla de reembolso: https://prntscr.com/6gZv7-H1oGeR

Dear customer, Our sincere apologies, we recently had some sudden issues with the contact form inside the app, and some messages were not delivered to our support team. the form is temporary hidden now inside the app. We wish to assure you that other than this, the core features of the app, and performance are constantly monitored, and faced no issue. Please reach out to us at support@fbtrack.app, or by clicking on Get support inside the app https://prnt.sc/DurdGzWRlQxG
or by clicking on "Send a message" from our app store listing https://prnt.sc/rNC26hu0efAX
Regarding the fact that our app disturbed your Facebook tracking. If you use another app to install your Facebook pixels at the same time, this can cause issues with your tracking. Other than this, our app should not disturb your TikTok tracking. We will be happy to look into this

Hello dear customer, please reach out to us at support@fbtrack.app. In the meantime, we are investigating what might have happened with the contact form for your store. Our sincere apologies for any inconvenience

Dear store owner,

There seem to be a misunderstanding, and you are probably reviewing another app. You have used our app for a whole year without issues ( Screenshot http://prntscr.com/sl24tx ), and we didn't find any email regarding your store ( Screenshot http://prntscr.com/sl26fy ) . I discussed your review with our support team, and they also don't understand why we are receiving it, and can't find or recall any email related to your store

Please delete this review, or reach out to us if you had faced a problem

UPDATE : Thanks for specifying the issue on your update. We got in touch with your theme developers (Showtime theme), and the issue was that the theme and our app had a function with the same name that resulted in a conflict (Screenshot : http://prntscr.com/t676uh). This issue has been fixed for Showtime theme, and all themes at the same time, and it won't happen again to any store

Best,
Fbtrack team

Dear store owner,

Our development team informed me that you faced problems due to using multiple Facebook pixel apps, and that they ultimately fixed the issue you were having. I assure you that everything is working well on our side. We are always monitoring our performance, and will be here to support you. Our sincere apologies for any inconveniences you have faced, and we invite you to reconsider your review if you wish

Best regards,
Fbtrack team

Hello there,

I checked and you didn't send us any support request so we can help. Please reach out, and our support will investigate your issue, and resolve it. Our app, in theory, can't make your add to cart button stop working. It also looks like the theme you are using is low quality, according to users reviews, https://themes.shopify.com/themes/boundless/styles/vibrant and it won't be surprising if it often bugs

Best regards,
Fbtrack team

Dear store owner,

We are always here to support you including after you delete the app if necessary. You have contacted us on a Sunday, and you received an automatic response indicating that support is not available on Sunday, and we have gotten back to you on Monday at the beginning of our office hours (Screenshot: http://prntscr.com/w8et9a). For 99.9%+ of our users, there is no need to remove any code manually after uninstall. Nothing in the theme code will get messed up, and deleting the app will not have any effect on your store. In your case, you were using Gempages app which we don't integrate with, but our developer made extra efforts in order to add custom code specifically for you to make the app work for your pages using Gempages app. On Monday, our replies included showing you how to remove the custom code by yourself if you wished, and the option to allow the developer to do it for you, but we didn't hear back from you since then.

You were happy with the support provided until last Sunday (Screenshots: http://prntscr.com/w8eqo5 and http://prntscr.com/w8erxl). We are unfortunately being rewarded for the extra custom coding to make the app work for your store by a negative review. You contacted us, and left your review outside the office hours indicated in the automatic reply. Our continuous support has nothing to do with whether you still have the app or not. We even reply to people who have already closed their store if they contact us.

We hope that you consider removing this review as it's defaming, and hurting our app needlessly, and you seemed to have moved on since our replies on Monday.

Best regards,
Fbtrack Team