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the app needs to have to option for signature required when using your account. customer service is terrible. i have been trying to get he[p for weeks and still not a definite answer Please call to help 712-267-0549
Hello,
Thank you for your review. We're sorry to hear you had trouble adding a signature when creating your label. We see that members of our support team have responded to your emails and spoken with you over the phone regarding this. If you need further support, please contact us at support@shippo.com. We'd be happy to help!
Thank you,
Shippo Support
I echo the feedback from every other 1 star review. Constant errors that prevent you from running carrier labels. No ability for additional insurance. Saw that Shippo responded to most of these reviews and they recommended to reach out to them directly. I did and this was Shippo's response: "To clarify, we helped develop the FedEx by Shippo app for Shopify merchants however the integration is managed directly within Shopify's platform. Because of this, unfortunately troubleshooting the errors you're receiving are a bit is outside of our scope since we can only see our web app."
Response to Shippo's reply: This is your branded app (read: FedEx by Shippo) but you're not supporting your own app? It doesn't fall on Shopify to fix and maintain software errors within your third party app. If you aren't going to support your app, why even have it when you're just infuriating merchants and degrading your brand?
Hi there,
Thank you for your feedback. We apologize for the issues you've encountered with the FedEx by Shippo app. Unfortunately, since the integration is managed within Shopify’s platform, our ability to troubleshoot directly is limited. We’re continuously working with Shopify to improve the integration and user experience. If you have other issues within our web app, please contact us at support@shippo.com and we'll be happy to assist.
Thank you for your understanding and patience.
AWFUL. doesnt do anything. Great work Shippo... more like Shitto
Hi there,
Thank you for your review. We're sorry to hear you're unsatisfied with the FedEx by Shippo app. Unfortunately, we could not locate your Shippo account by your review name. Please contact us at support@shippo.com and let us know you are following up on a Shopify app review. We'd be happy to assist with any issue you're having!
Doesn't have the Fedex OneRate Options
Hello,
Thank you for your review. While we offer FedEx OneRate options, you must select a FedEx parcel template within the package details to access these rates. If you have any questions or need further support, please contact us at support@shippo.com. We'd be happy to help!
Thank you,
Shippo Support
seems we have also come acorss the issue everyone else is having shopify is enforcing us to install shippo by fedex and our live shipping rates have now all gone and our international customers are ordering products with super cheap shipping which is causing us to then have to try capture the difference.
when we had integrated our fedex account previously outside of this shippo it worked fine but now this is being forced upon us we are going to have to look into a different partnership with another carrier
Hello,
Thank you for your review. We are sorry you experienced difficulties with your live rates. We see a member of our support team responded to your message on March 24, 2024, with guidance on how to set up customer-facing shipping rates for your store. If you have any questions or need further support, please contact us at support@shippo.com. We'd be happy to assist!
Thank you,
Shippo Support
DO NOT USE. This app is horrible. Shopify instructions say that for customers support to contact Shopify. Shopify was unable to help and told me to contact Shippo, who in turn told me it was Shopify who needed to help. Zero support.
When using this app you get an error code after selecting the delivery method and attempting to purchase a label.
When linking your own Fedex account, the shopify shipping froze up and we were unable to purchase any labels, Fedex, UPS or USPS. Once we removed our account, we were able to use UPS and USPS again.
FedEx is aware of this situation and it is making quite an impact. Clearly there is a disconnect between FedEx/ Shippo / shopify when it comes to using Shippo to connect your FedEx account or use this app.
Shopify needs to do away with Shippo and let people simply add their FedEx account.
Hello,
Thank you for your review. With FedEx by Shippo, you'd essentially be using Shippo's FedEx Platform account - using your own carrier account is possible but would require a different connection process. We'd love to provide more details regarding FedEx by Shippo and help clarify things. Someone from our team will reach out to your directly for additional assistance.
Thank you,
Shippo Support
Doesn't work
Hello,
Thank you for your review. We're sorry to hear you're unsatisfied with the FedEx by Shippo app. Unfortunately, we could not locate your Shippo account by your review name. Please contact us at support@shippo.com and let us know you are following up on a Shopify app review. We'd be happy to assist!
Thank you,
Shippo Support
Seems not fully figured out. How come you can't insure your shipments if you use your own FedEx acct?? Doesn't seem to integrate this. Due to this we cannot use it.
Hello,
Thank you for your review. With FedEx by Shippo, you'd essentially be using Shippo's FedEx Platform account - using your own carrier account would require a different connection process. We'd love to provide more details regarding FedEx by Shippo and help clarify things. Unfortunately, we could not locate your Shippo account by your review name - we kindly ask that you reach out to us at support@shippo.com and let us know you are following up on a Shopify app review. Happy to help!
Thank you,
Shippo Support
Horrible. I consistently get a red prompt that says "there was a problem buying shipping label" and I need to ship this out within a day. No support
Hello,
Thank you for your review. We are sorry to hear you had trouble purchasing your label. We located your account by your review name and have requested that a member of our support team reach out to assist you. They will be happy to help and answer your questions! In the future, you can always contact us at support@shippo.com.
Thank you,
Shippo Support
Doesn't support live rates or international shipping options. This app would be great if it supported these two options. It's exactly what I need. In its current state, it's useless to us.
Hello,
Thank you for your review. While this app does not support live rates (at checkout) or international shipping options, these are supported in the Shippo web app. We will pass this feedback on to our internal teams for future app enhancement consideration. If you have any questions or need further assistance, please reach out to support@shippo.com. We'd be happy to assist!
Thank you,
Shippo Support