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Their customer service is 5 star, the app is 4 star. I find it to work generally as I expect it to. Anytime I run into an issue, though, their support is friendly and can usually assist in fixing the problem.
Thanks a lot for the review. We’re glad our support team could help when you needed them. If you have any feedback/suggestion on the app, please do share with our support team.
The app works fine. It's a bit of a pain to use because it is different from all the other shipping businesses I work with. However, it works just fine and Sashi has helped me to get it installed and troubleshoot.
However, I do think it is sad that the company feels so strongly that they must get good reviews from their customers that they must bug the customer to leave a review. That's the only reason I'm leaving one, so that they will stop bugging me to do so.
Dear Kismet,
Thank you for your review. We apologize if our efforts to ensure your satisfaction came across as persistent. We reached out to you again because we noticed that your shipping process hasn't started, and we wanted to help you with any questions or concerns you might have. We're sorry if our approach fell short in this regard. We appreciate your feedback and will use it to improve our service.
We're also happy to hear that you're satisfied with our app and support. If you have any more feedback or questions, please don't hesitate to contact us.
This will help our business tremendously and cut down on time from manually entering labels. It was a little tricky trying to navigate the app on my own for the first time, but the tech team was extremely responsive to my questions and thorough with their answers. Thanks Jon and Prathyusha for your help!
Great App for FedEx shipping. Integrated everything pretty quickly. Customer service was also very helpful in getting everything sorted for our store.
The customer service is great. They are very easy to get ahold of and willing to assist. Shashi Kumar was extremely helpful.
I just installed the app for FedEx shipping and looks like it will help save on shipping. We have not completely setup all the functions but the setup help from Jon was awesome