Calificación general
4,9
Recuentos por nivel de calificación
  • El 94% de las calificaciones son de 5 estrellas
  • El 3% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
6 de octubre de 2021

We had to go through some tests and adjustments to get things going, but the team was very responsive and helpful along the way.
I definitely recommend the app!

Coravana
Estados Unidos
10 meses usando la aplicación
PluginHive respondió 28 de octubre de 2021

Thank you for the review. We are happy to know that our team was helpful. It means a lot to us.

21 de agosto de 2023

Works very well and have the right shipping integration for fedex. live rates, Label creation and pickup scheduling is now very easy. We are using it on our website

YPerformance
Emiratos Árabes Unidos
4 meses usando la aplicación
24 de junio de 2021

Great Technical Support! A total walkthrough about the app that makes it easy to use! If you're using FedEx shipping I would recommend this App.

Movement Food
Canadá
10 meses usando la aplicación
PluginHive respondió 2 de julio de 2021

Thanks a lot for recommending the app and appreciating our support team.

9 de marzo de 2021

Exceptional customer service and a huge time saver for label creations with accurate shipping costs!

J. Willy Krauch & Sons
Canadá
10 meses usando la aplicación
PluginHive respondió 12 de marzo de 2021

Thank you for leaving us a review. We really appreciate you taking the time out to share your experience with us. Also, it’s a pleasure to know that the app is up to your expectations.

24 de enero de 2023

The support is very helpful specially to Miss Addina. She help me troubleshoot our issues. Highly recommend this app.

Learning Plus PH
Filipinas
10 meses usando la aplicación
29 de octubre de 2021

The staff is extremely helpful! Setting up FedEx shipping is pretty complicated when it comes to getting your authentication key, printing test labels, etc. These guys were really helpful getting us approved with Fedex and customizing our settings so our negotiated rates showed currently.

Bands 4 Bros
Estados Unidos
10 meses usando la aplicación
PluginHive respondió 15 de noviembre de 2021

We’re glad our team was able to help you streamline the FedEx shipping process with negotiated rates for your store. Thank you so much for taking out the time to leave us a 5 star review.

Fecha de modificación: 15 de junio de 2022

If you are doing most of your shipping fulfillment with Shopify, This is the best FedEx label solution as of December 2021, as Shopify only supports USPS, UPS, and DHL for shipping from the US. If you are using the FedEx website to fulfill, this will cut down the amount of time to at least 1/5, if not more. The only thing I cannot comment on is the shipping rates shown to customers in their checkout process. We use another app to calculate that. Lastly, their support team is great. We have had two or three problems with setup or software bugs, but they get back to us within an hour with solutions or workarounds. Bug fixes come in two or three hours following.

CONTROL
Estados Unidos
10 meses usando la aplicación
28 de noviembre de 2021

This app is worth the 5 stars just for the help from customer service. Sorting out the shipping is complicated however you do it, buy having this app it helps to integrate it to your checkout so customers can see live rates and any taxes. Plus it takes out any risk of copy/paste or re-typing customers address because you can print labels directly .

KomuniK8 Handmade
RAE de Hong Kong (China)
9 meses usando la aplicación
PluginHive respondió 15 de diciembre de 2021

Thank you for recommending the app and we’re glad that the app saves you time and helps avoid errors. Thank you so much for appreciating the support team. We strive to provide a seamless shipping experience to our customers. Wishing you good luck.

Fecha de modificación: 2 de junio de 2021

**UPDATE JUNE 2 2021
Pluginhive actively worked to help fix the API issues once they were able to finally identified the issue. We are no longer experiencing the issues mentioned below (kept the original issue for documentation purposes).
For that reason - I updated the 1 star rating to a 4 star rating. We appreciate the promptness and diligence by Pluginhive on achieving resolution on this topic. -----------------------------------------------------------
This plugin wont always fetch rates from Fedex. Contacted customer support and sent in screenshots of the error showing that there were no rates and that we dont ship to your state.. Their response was that they tested it and got a rate. I explained to them it is happening sporadically, and again provided new screenshots of more customers errors. They responded with that they tested it once and got a rate. At this point we are going to drop their service and find another. We lost a considerable amount of sales from this error and it seems that pluginhive doesn't care. If you are planning to have a high volume ecom store, i would avoid this app.

Yakima Valley Hops
Estados Unidos
9 meses usando la aplicación
21 de marzo de 2023

I had difficulties getting our FedEx rates to reflect the same on our website. Thanks to Manohar helping me fix the issue on a Zoom meeting, our store is showing the correct rates.

Manohar provided rapid response and excellent customer service.

Raptor Attachments
Estados Unidos
9 meses usando la aplicación
PluginHive respondió 21 de marzo de 2023

Thank you so much for your review and for using PH Ship, Rate & Track for FedEx app! We're pleased to hear that our team was able to help you in displaying accurate FedEx Freight shipping rates on your website.

If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing PluginHive, and we look forward to serving you again in the future.

Regards,
PH Ship, Rate & Track App Team