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The best customer support I've ever experienced. A one-on-one intro call, helping me set everything up and answering all my questions.
They still charge my money after uninstalling
Dear Ukrainian Smokehouse Team,
We're sorry to hear about the issue with charges after uninstalling the app.
[Background]
Shopify manages billing and payment for the app, including the free trial period. Charges are automatically applied right after the 15-day trial period ends. Upon reviewing your case, we noticed that you installed the app on Dec 23rd, 2023, and uninstalled it on Jan 8th, 2024.
The charges occurred because the free trial ended on Jan 7th, 2024. According to Shopify's policy, if the app remains installed after the trial ends, charges apply. In your situation, the app was still installed after the trial ended and was uninstalled on Jan 8th, 2024.
Despite this, we take full responsibility for this situation. We've processed a refund for the charges you mentioned and hope this solution meets your satisfaction.
If you have any more questions or concerns, please feel free to contact us.
Regards,
PH Ship, Rate & Track for FedEx App Team
Sibi was amazing. Helped configure our account and verified all modules were working properly.
Highly recommend Sibi
very informative and patient with me
Thank you for your support and help...Sagar he make our transaction so smoth and easy
Great service and support!
The customer service is amazing the help you to integrate the app and make sure it actually works
Seamless integration and easy to use.
Customer service and setup of PH ship has been great. I have avoided costly mistakes thanks to the team.
Easy to use. Technician was helpful when I needed it.