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Displaying the shipping rates at checkout page works greatly. The support team understands what they should do. They helped us via Zoom meeting. Thanks.
Customer service is A++. I have installed many apps and have never experienced support quite like that of this app. They really wanted to make sure I was set up for success and Jon immediately scheduled a zoom meeting to take me through all the steps and make sure it was doing what I needed. Lastly, what a pain if you can't print labels! This app saved us with the ability to print Fedex labels and does exactly what it advertises. Thanks so much!
Hello Lisa,
Thank you so much for your kind words; they mean a lot to us here at PluginHive. It was my pleasure to be of help to you. If you need any assistance, remember that we are just one call/email away.
Cheers and take care!
We use the app to ship our products, it's great that we dont need to look outside our shopify app to generate labels and it's also convenient how the shipping costs can be displayed at checkout. Our business is rather small and this was our first time setting up shipping so there were a lot of things we didn't understand and ran into a lot hurdles and minor errors. However, the support staff is pretty fast on their response so we could expect help or advice within a couple days of creating a support ticket (Thank you, Pluginhive!). Though we did also have the help of a fedex employee throughout the process to also answer questions and help with set up. So if you're a first timer it might be a bit difficult to set up the connection to fedex alone but you can always ask the support for help. Overall a very useful app!
Thank you so much for the review. It was our pleasure to help you streamline your shipping process.
Was very helpful and answered all of my questions! Explaining everything very well so I could fully understand the capabilities of this application :)
John helped me today to figure out why fedex rates weren't pulling properly with one rate, he did a great job! Their support is always quick to respond, and it makes NOT having to deal with FedEx to print labels a breeze.
The entire support team at PlugInHive were so wonderful to help me, especially Prathyusha who stayed on the phone with me to configure Shopify and got our special FedEx Flat Rates operational for US and Canada.
So awesome and I'm so happy
Cheers,
David
Takeover Industries, Inc.
Thank you for the amazing review. We are happy to know that our support team could help you in configuring the special FedEx flat rates.
I would like to review Jon's support which was awesome! He was very supportive and patient and helped me to config everything I needed to start using the app. He definitely blown away my expectations. Thank you very much Jon!
Your appreciation means a lot to us. We will continue to support you in the best way possible in order to streamline your fulfilment process.
This is our most used app, the rate calculation and label printing is invaluable add for our business.
Glad to know that our app could help you ease the rate calculation and label printing on your store. Thank you for leaving us a 5-star review.
After working with this app for 1,5 years we are still satisfied. The team constantly works to improve the app and solves minor issues that emerge.
When there is a problem, customer service was quick in their response and solutions. This app makes our workflow a lot more efficient.
Great Support - Keerthi has been fantastic onboarding our account. Thank you for your help and thank you for a great app.