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Addina was super helpful in resolving my issue. She resolved it quickly and efficiently. I really appreciated this as I was having trouble and it was already 3AM on my side of the world. Addina jumped in and helped me with my issue via screen share. We have been using this app for some time and love the convenience and information it offers to our customers. Thank you!
We understand how crucial it is to resolve issues that come in the way of streamlining the shipping process for your business. We’re happy we could quickly resolve the checkout rate issue. Thank you so much for the 5 star review.
We had some simple questions and some more complicated customization needs. They have been responsive with clear explanations. Helped me understand the pieces and keep the project going forward.
This app is greatly developed and has an amazing support staff. It is also the only app on the market that offers the ability to offer FedEx Published Rates in the online store allowing us to maximize profits.
If you want to set this app right, you will need support from them. Contact them support so they can help you or walk you through how to set it up. They were very patient with us to help us set this up and answered any questions we have until we fix any issues. After set up, creating the shipping label is super easy and Im glad I found this app. Super app I recommend.
The team is always very helpful at fixing a bug if one arises, I've not had any issues really though. App usually performs perfectly.
Thank you so much for your positive feedback. We are glad to know that you are happy with the app and our service. Appreciate your business. Thank you.
This app works great. Better yet, the customer service is AMAZING! They responded to all of our many inquiries and set up questions super quickly and at what seemed like 24/7. They even pushed an app update to solve a problem within a few days. Would definitely recommend.
This app is awesome and exact fit to our requirement. Especially the support is too good and they were available everytime when the help is needed.
Glad to know that the app is the best fit for your shipping requirements. Thank you leaving us a review.
These guys make it so easy to solve shipping issues. They respond so quickly and take care of the issue fast. So glad I found you guys!
Good support to help and resolve issues. We have been using the app for more than 2 years now. Would recommend.
Dear Organic Verdana,
Thank you for recommending "PH Ship, Rate, and Track" for FedEx. We are happy that we were able to match the FedEx shipping rates at checkout, as per your requirements.
Please feel free to reach out to us if you have any questions in the future. We will be more than happy to help you out.
Best regards,
Team PluginHive
Love this app & their customer service! We are saving time & money by being able to print FedEx labels from our Shopify store. We used to manually type in the order addresses into FedEx.com which opened us up to incorrectly inputting the addresses. We also had to enter the weights & dimensions of each box. We contacted customer service to help us integrate our FedEx account with their app. Addina quickly responded to our email and had us all setup within the hour. We wish we would have set this up sooner.