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We've used PH for nearly 3 years now. Everything has worked decently until a month ago when Shopify changed the way the report tracking numbers. Prior, Shopify would display a master tracking number if the order had multiple boxes. The customer would get 1 communication from PH. Now, Shopify reports individual tracking numbers which causes a massive change to the order screen. Even worse, it ...
We apologize for any inconvenience caused by the recent changes in Shopify's reporting of tracking numbers. We understand that the previous method of reporting a master ...
I must be the only one who cannot share the same enjoyable experience. The was an error with label generation. I emailed the support requesting help. They emailed me back asking for credentials. So I did. I emailed back credentials in order to fix the sync with Fedex. After a while I received another copied and pasted email asking again for credentials. So all automated replies and no human ...
Hello Davide Angeletti,
I apologize for the inconvenience caused. We should have been more clear that we are asking for the FedEx account details once again because your ...