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Customer service was fast and able to handle the issue I had with Rates
Thank you for your feedback! If you have any further questions or need assistance, feel free to reach out!
Very useful app and a great support team. It would be nice to have a .csv import solution for selecting which orders do you want fulfilled instead of ticking every single one you want. An option for not automatically fulfilling the orders with their tracking code would also be interesting for us. Printing labels without automatically fulfilling orders so you have 2 different options you can work with.
Thank you for taking the timeout to leave us a review. Your feedback helps us to improve our products.
**UPDATE JUNE 2 2021
Pluginhive actively worked to help fix the API issues once they were able to finally identified the issue. We are no longer experiencing the issues mentioned below (kept the original issue for documentation purposes).
For that reason - I updated the 1 star rating to a 4 star rating. We appreciate the promptness and diligence by Pluginhive on achieving resolution on this topic. -----------------------------------------------------------
This plugin wont always fetch rates from Fedex. Contacted customer support and sent in screenshots of the error showing that there were no rates and that we dont ship to your state.. Their response was that they tested it and got a rate. I explained to them it is happening sporadically, and again provided new screenshots of more customers errors. They responded with that they tested it once and got a rate. At this point we are going to drop their service and find another. We lost a considerable amount of sales from this error and it seems that pluginhive doesn't care. If you are planning to have a high volume ecom store, i would avoid this app.
Esta muy bien el plug solo le agraegaria mas tiempo en cuanto reportes, dejaria todo el año para consumo ya que solo dan 30 dias. Opcion de configurar idioma
Thank you for sharing your thoughts about our application. This helps us improve our application. We'd like to jump in and address any queries that you may have. Looking forward to working with you soon.
I had been looking to move all our shipping to FEDEX because USPS sucks. I was referred this app. After some troubleshooting It works and I am a happy customer! Keerthi is the best (pray you get her). She helped me very well.
Thanks a lot for the review. We’re glad to know you are happy with the Shopify FedEx app and our service.
Their customer service is 5 star, the app is 4 star. I find it to work generally as I expect it to. Anytime I run into an issue, though, their support is friendly and can usually assist in fixing the problem.
Thanks a lot for the review. We’re glad our support team could help when you needed them. If you have any feedback/suggestion on the app, please do share with our support team.
This app will save a lot of time manually generating fedex labels. The setup took longer than I expected and we've encountered a few small hiccups with some of the smaller features within the app. However, the core functionality works well and the support team is very responsive.
The app works fine. It's a bit of a pain to use because it is different from all the other shipping businesses I work with. However, it works just fine and Sashi has helped me to get it installed and troubleshoot.
However, I do think it is sad that the company feels so strongly that they must get good reviews from their customers that they must bug the customer to leave a review. That's the only reason I'm leaving one, so that they will stop bugging me to do so.
Dear Kismet,
Thank you for your review. We apologize if our efforts to ensure your satisfaction came across as persistent. We reached out to you again because we noticed that your shipping process hasn't started, and we wanted to help you with any questions or concerns you might have. We're sorry if our approach fell short in this regard. We appreciate your feedback and will use it to improve our service.
We're also happy to hear that you're satisfied with our app and support. If you have any more feedback or questions, please don't hesitate to contact us.
This will help our business tremendously and cut down on time from manually entering labels. It was a little tricky trying to navigate the app on my own for the first time, but the tech team was extremely responsive to my questions and thorough with their answers. Thanks Jon and Prathyusha for your help!
Best way I've found to use FedEx with Shopify (have also tried ShipStation and Shippo). That said, it's still not great – doesn't handle partial orders or multiple locations very well, the signup process is weird (you have to email them and wait a day or two), etc.
Thank you so much for choosing the Shopify FedEx App after assessing the external shipping solutions. Regarding the sign up process, currently FedEx takes a day to approve the FedEx labels for each store. However, we are partnering with FedEx to make the on boarding experience more seamless for the merchants. Our team is actively working on this app and handling partial orders feature is prioritized in the product road map. Our team will also discuss with you to understand more about multi warehouse requirement and will let you know the feasibility.