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I have contacted customer service many times regarding many concerns and they really helped a lot. We are trying to display the estimated shipping time at our checkout page by full integration, while maintaining 2 constraints: not showing the customers the exact courier company, nor the shipping cost. This is one of the few apps that provide this kind of integration and its really helpful!
Thank you so much for your positive feedback and specifically mentioning about the features. Your review means a lot to us. We are glad that you are happy with our solution. We look forward to serving you for many years to come.
This app is remarkably good. I'm surprised FedEx shipping integration isn't part of out-of-the-box Shopify, but this app provides even more functionality and convenience than I would expect from an out-of-the-box solution.
Easy to use, super helpful customer service.
Works great with FedEx I'm glad I found this app
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Very good app and great support. Easy setup once the WS credentials are created. A real game changer for us. Auto-label creation works perfectly. One issue we have is that the app does not recognize Asian characters which Korean clients tend to input when filling in their address in the check-out process. I guess that is not really the app's fault. The tracking section could be improved: more columns, readability, filters... Finally the ETD commercial invoice generated should reflect the actual order sent reflecting items removed of the order before shipping. Also, the tax numbers information collected in the check out process should be reported.
Keep up the good work!
Thank you so much for the positive review. Thought I would let you know that FedEx does not allow Korean characters in a label. That is the reason the app does not.
We have just moved over to FedEx from DHL and this app is so brilliant. It connects my store directly to my online FedEx profile which was not the case with the DHL app. We had some struggles getting the app installed and the PluginHive was amazing and within the same day we had everything up and running smoothly. I am really happy with how everything is working and the amazing support. I will certainly recommend this team!
We had some trouble getting this app set up with our FedEx account info but the guys behind this app gave us extended help in making it work. They worked with us over the course of 2 weeks inputting our information and trouble shooting it with us to make sure our needs were met. Excellent app and superior customer service. Highly recommend this app not only for shipping label creation, but also for the amazing customer service we have received.
Great app and great service from Shashi, he was patient and very helpful! This app is really going to help our business a lot!
This app is used to link our Fedex account to shopify. Works good once I got it set up correctly. Thanks to support for helping me set it up.
We’d like to thank you for taking the time to review our app and share your experience. Means a lot to us.
Such helpful and responsive customer service team! A great app, highly recommend to small business owners
Thanks a lot for recommending the app. We are glad to know that our support was helpful in setting up FedEx one rate service for you.
Quick response time in answering my questions. The system is very user friendly when printing labels.