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The worst pile of xxx ever. I would rather use FedEx direct and spend the time writing out the labels. This app is full of bugs, never works when I need it to. I am paying way too much money for hardly any use, and when I do come to use it, it works like tripe. IT'S SO EXPENSIVE too. Ridiculous. I've wasted SO much money on this app. I don't even want to think about how much all those months have amounted to. Please don't waste your time and money like I have.
Dear Brittany,
Sincere apologies for any inconvenience caused.
The errors you encountered were related to inventory quantities and billing addresses.
We can resolve this over a zoom call and help you start generating International Shipping labels in one click.
During the call, we can ensure the app is configured correctly.
* Necessary to maintain Stock in Shopify, if not Shopify doesn't allow the order to be fulfilled.
* Review the Product's weight & dimension and the Box packing setup.
* Accurate Product details and prices on Commercial invoices for quick customs clearance
You seem to be using the app only for International shipments. You could use the app to process your domestic shipments (UK to UK) as well.
The app subscription charges will become economical when you start to process more orders.
Request you try the app again.
I am only into day one .....but hands down the best customer support I have yet to see on the Shopify app store. I called to ask a question, they immediately got me on a zoom call and sat there with me for 30 minutes while I went through my first order batch. Beyond impressed.
Thank you for your appreciation and support. We always try to give our customers the best support possible.
The FedEx Rates, Labels App is very easy to use and the customer service is 5 stars!! Highly recommend :)
Fantastic customer support and all around an A+ app! The calculated rates are EXACTLY the same as generated from our FedEx Ship Manager account (down to the penny), and dimensional weight calculation is SPOT ON. Highly recommend for anyone using FedEx to ship!
Thanks a lot for the awesome review! We’re glad to know you are happy and excited to use the App.
The only app we've found truly works for linking One Rate with Shopify. Honestly a huge downfall of Shopify's that you can't link FedEx One Rates directly, but Pluginhive fixes that. Customer support is fantastic as well. Our one rates were populating based on customers ordering more than 1 unit and it scaling up the box size. But they helped us immediately
Customer Support is very helpful with setting it up on our store. Addina and Prathyusha were able to answer my questions as well. I recommend this app!
Thanks a lot for recommending the app and we’re glad our team could help in the app’s configuration.
Great support over the weekend to help solve some confusion. Fantastic app otherwise. Will recommend.
The best app to deal with FedEx! They are very very professionals and very responsive when we asked them.
Thank you for taking the time to review our FedEx app. And it’s great to hear that it’s the best one. Thank you for your trust.
Great experience onboarding and getting our questions answered! The app seems very easy to use and has lots of features.
Sibi was very helpful with the initial setup call to instruct on how to best use the app.