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Fast customer service. Helped get me all set up!
Thanks for the help from Sibi to implement the app to our store. Good service
We were excited to negotiate really great rates with FedEx with their One Rate program, but were disappointed when the Shopify Built-in FedEx integration showed shipping rates to our customers that were not competitive. Using this app allowed us to fine-tune the settings to allow us to show FedEx 2-Day One Rate prices so our customers would more likely consider that as their preferred method for delivery.
Es muy buena la atención al cliente y el soporte eficiente. La aplicación cumple con las expectativas necesarias para poder utilizar la cuenta de FedEx directamente en la tienda de Shopify.
I must be the only one who cannot share the same enjoyable experience. The was an error with label generation. I emailed the support requesting help. They emailed me back asking for credentials. So I did. I emailed back credentials in order to fix the sync with Fedex. After a while I received another copied and pasted email asking again for credentials. So all automated replies and no human contact for me. The Fedex agreed rates were not picked by the app. I asked my FE manager who said better do without. I deleted the app making sure my feedback was constructive and rich in details. A couple of second after I deleted the app I got another email asking me for a feedback as to why I deleted the app. I understand these days everything is more or less automated but a little human touch doesn't cost much.
Hello Davide Angeletti,
I apologize for the inconvenience caused. We should have been more clear that we are asking for the FedEx account details once again because your email reply was empty and did not have the account details.
After receiving the FedEx account details from the merchant, PluginHive takes the responsibility of completing the FedEx label evaluation process by coordinating with FedEx.
We have been continuously working with FedEx on streamlining this process so that our Merchants have a seamless onboarding experience.
We tried calling you on the number provided in the billing details, However the number was not reachable.
It will be great if you can give us another chance, Trust me after the initial setup Our FedEx app integration will help you save lot of time.
Awaiting your reply.
Just worked Sibi and he was very nice and professional. I am thankful for the time and explanation!
Linda
Incredible service from the Pluginn team. I had scheduled phone calls to talk be through the whole process of setting up the plug inn. Such an incredible service :) Look forwards to reaping the rewards of being able to ship internationally. Thank you!
The customer service is amazing the help you to integrate the app and make sure it actually works
Manohar was very helpful! A pleasant experience! There was lots that needed to be changed and all went smoothly!
Integration was quick and easy, and the help desk answered my questions quickly!