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We were looking for a feed to connect our site to Vivino, the wine app. Other developers offered plans with many functions that we didn't need or wish to pay for—but Feed Donkey was able to provide just what we needed at a very competitive price. Martin helped us to set up product filters and location rules just the way we wanted them, and very quickly too. When it came to final implementation, It was a great disappointment to find that Vivino in our specific market requires a feed format not currently available from Feed Donkey, and we have unfortunately had to look for an alternative. I don't doubt that the same excellent service we received in setting up would have remained a feature of our subscription if only we had been able to pursue business with Feed Donkey.
Thank you for your supportive review, even though we couldn't serve your requirements at this time. Please rest assured we are working on this gap right now, so hope you dont mind if we try to reconnect when we have the .xml format implemented 🤞
If you need to easily build feeds for shopping and dynamic remarketing campaigns on Google, Facebook and other channels, Feed Donkey is the best app. I appreciate they offer a free plan up to 3000 skus/2 feeds. And their customer support has been outstanding!
Thank you for the kind words, we are always here to help out where we possibly can and very glad to have you on board 🐴
I regret to say that my experience with the customer service was far from satisfactory. Despite numerous attempts to address a seemingly simple task, the communication was unfortunately inadequate, leading to a frustrating back-and-forth. This not only resulted in the loss of several days, but also failed to yield a resolution to the issue at hand. A better understanding of the customer's needs and clearer communication would significantly enhance the overall service experience. In this instance, I'm disappointed to say, those expectations were not met.
Hi there, we are clearly disappointed that you didnt have a positive experience and please accept our sincerest apologies. You say 'numerous attempts' though, we delivered only two initial versions of the feed for your testing - I must be clear - it is possible to stick the landing immediately but it is a far from unusual to have to try a few times before an ideal configuration is found.
I said in our last communication re the latest feed, there were still question marks about your exact requirements re. the product images. We had ideas of where to go should we not be successful & we would certainly have got there eventually given time. We didnt get to the third version of course however.
I'm sorry for the wasted time though & hope you do get sorted with another feed, but I would advise a little more patience for what its worth.
We completely take on board problems with delays in comms over the weekend however, we fell short of our normal high standards here & will seek to remedy this.
I contacted them before installing the app and they assured full technical support.
Don´t tell customers, you will offer full technical support if you don't. This ended up being a confusing experience. After wasting hours, the app had to be uninstalled again.
I'm disappointed that you are not happy with your experience but I think we need to add our side here. We offer full support within the scope of our service, i.e. the building of feeds and their delivery, this is what is and was communicated.
You are trying to move from a full feed management service, where they also manage your connections to your channels, and you do not touch any aspect of the setup/ config of the feeds or their maintenance.
You are trying to move from a paid for service to ours which for you is completely free yet you are expecting exactly the same fully managed service? I'm sorry but I think your expectations are off-beam here and I think everybody reading this will think the same also.
They scrubbed my shopify website and sent spam mails advertising their plugin to all my email addresses. While this is not illegal, it's super annoying. Their 'support centre' website is full of broken links or standard texts. The user interface is not userfriendly and even after checking their website (and 'video') thoroughly, it's still not clear what service they're actually providing. I'd stay away.
First of all I'm very sorry that you felt the need to write a review of this nature, we clearly dont want anyone to have this sort of experience with our service.
But lets sort some facts out, you obviously have some sort of of problem with your website (they scrubbed my site) but this is categorically nothing to do with us. When you install our app you grant us 'read only' permissions to your product database. We can change nothing as regards your merchant storefront's configuration or data. What you are saying we have caused is completely impossible, please look elsewhere for the cause and do not throw accusations like this around no matter how dissatisfied you are with us.
I have looked into what you mentioned as spam emails - we sent a promotional email to I can see 3 email addresses on your domain, sorry if they all landed with a single recipient, we clearly will ensure you are not contacted again.
We provide a service to create product data feeds to drive digital advertising campaigns, again apologies that was not clear. Its a little bit puzzling that you had no idea what we provide yet you installed us despite this? Well sorry we couldnt help you, we will try to take some lessons from this & best of luck of for the future anyway.