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Quick response, nice chat attitude and helping me fix the issue, answer many of my dumb questions :) really well service <3
Hi there,
Here's Niel from Socialshop. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Socialshop users like you. Thank you for the loving words you've shared, and thank you for being the best part of Socialshop
Also, I highly recommend you to check our blog for the latest news regarding not only Socialshop, but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io
Regards,
Niel
Socialshop by OneCommerce
Do not use this app! If you uninstall the app, the feed will remain in your Google Merchant feed settings. I have deleted it about 5 times now and it keeps coming back. I don't want the app anymore. I found a better one. The customer service is inept and they don't even know how to make their own software function properly. BEWARE!!!
Hi Emily,
Here is Felix from OneCommerce and kindly accept my sincerest apology for the inconvenience you faced.
As I explained, this is the first time that we've witnessed this situation so we don't have much information about the root reason but we did try to prevent the feed from being re-generated on your GMC from our end as soon as we received your concern on Sep 12th. I even wrote an email to follow up with you so we can update the situation 2 days later but there was no reply.
We did not aware that the feed was somehow appear on your GMC because as I explained, it is not possible with the app's mechanism. However, we truly want to help you find the root cause and get rid of it so I tried reaching out via emails and provide a solution which I think it is possible to apply in this case. Can you kindly check it and let us help you out?
Looking forward to hearing from you.
Felix
Socialshop by OneCommerce
Tenía problemas con el catálogo de Facebook porque solo me mostraba una foto y algunos productos no aparecían. Instalé esta app con el plan gratuito y va todo perfecto. Gracias a Niel por su asistencia de 10!!!
Hola,
Aquí está Niel del equipo de atención al cliente de Socialhead.
Muchas gracias por sus fantásticos comentarios, estamos muy contentos de saber que le encanta nuestra aplicación y soporte.
Por favor, no dude en comunicarse con nosotros para cualquier consulta o inquietud a través de nuestro chat en vivo o envíenos un correo electrónico a support@socialhead.io
Además, estamos desarrollando un blog con toda la información útil que te puede ayudar a hacer tu negocio en las redes sociales con todas las aplicaciones de Socialhead.
Consulte más detalles aquí: https://socialhead.io/category/shopify/
Saludos !
Niel
Socialshop - Facebook, alimentación de Google Shopping
Support is amazing. But App is useless. I mean, if you want to update your catalog you can't. You can just create new catalogs to use for ads. I leave 2 starts instead of 1 because support was great.
Hi Yūjin store admin,
First of all, I would like to thank you for sharing your valuable information.
I would like to share more about your case because you previously had a feed connected to the catalog running ads on the current feed, so Socialshop cannot completely replace the feed you currently own. .
In essence, both applications create 2 sources on the Facebook catalog and work independently of each other, as I have shared, to avoid duplicate products, you need to create a new Facebook catalog and update the Socialshop feed into it.
I am responsible for the issue of not understanding your request sooner, once again I sincerely apologize for the inconvenience you have experienced.
If you need any further assistance, please contact us, our team is always ready to assist you.
Best regards,
Vicky
Easy app to use and follow, with super helpful chat support from real people! Jaxber and Ocean were really friendly and great with setting up.
Hi admin,
Here's Jaxber from Socialshop. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Socialshop users like you. Thank you for the loving words you've shared, and thank you for being the best part of Socialshop
Also, I highly recommend you to check our blog for the latest news regarding not only Socialshop, but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io
Regards,
Jaxber
Socialshop by OneCommerce
Fantastic app and fantastic support :D
this app is a must for your shopify store! Good staff fast support. I cannot give 10 stars :/!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi Mini Muslim store admin,
This is Windy from Socialhead Team.
First of all, I sincerely thank you for leaving a review.
You are the reason for us to grow more and bring a better customer experience.
Once again, thank you for trusting and using our app.
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/blog/
Best Regards!
Windy
Great app and great support team! Thanks Jaxber for your professionalism!
Hi admin,
Here's Ocean from Socialshop. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Socialshop users like you. Thank you for the loving words you've shared, and thank you for being the best part of Socialshop
Also, I highly recommend you to check our blog for the latest news regarding not only Socialshop, but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io
Regards,
Ocean
Socialshop by OneCommerce
I wasnt able to make a proper feed with the official google channel app.
With this it seems to work. Support is also fantastic.
Hi admin,
Here's Niel again from Socialshop. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Socialshop users like you. Thank you for the loving words you've shared, and thank you for being the best part of Socialshop
Also, I highly recommend you to check our blog for the latest news regarding not only Socialshop, but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io
Regards,
Niel
Socialshop by OneCommerce
the customer services is really GOOD!!!
i install the app and after 1 minute customer servicers ask me how they can help ,e with the app.
Hi Jul,
Here's Felix again from Socialshop. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Socialshop users like you. Thank you for the loving words you've shared, and thank you for being the best part of Socialshop
Also, I highly recommend you to check our blog for the latest news regarding not only Socialshop, but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io
Regards,
Felix
Socialshop by OneCommerce
this has been so helpful and amazing considering there is zero help from Facebook. The assistant here was so knowledgeable and supportive. I know very little about this stuff and she walked me through everything with patience and ease. This app is a game changer! I am so happy that I found this and went for it! thank you again!
Hi stickks and stones store admin,
This is Windy from Socialhead Team.
First of all, I sincerely thank you for your review.
Your opinion is our greatest asset. If there is any other inconvenience during using time, please contact us for the support!
Once again, thank you for trusting our app.
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/blog/
Best Regards!
Windy