FeedHub: Google, Product Feeds

Hej,

Her er Niel igen fra Socialshop. Tusind tak for din flotte anmeldelse.

Udover det, for at gøre din oplevelse bedre, vil vi fortsætte med at forbedre vores tjenester til værdsatte Socialshop-brugere som dig. Tak for de kærlige ord du har delt, og tak fordi du er den bedste del af Socialshop

Jeg anbefaler dig også stærkt at tjekke vores blog for de seneste nyheder om ikke kun Socialshop, men også andre af vores OneCommerce-applikationer - en førende eCommerce Solution Platform, mere end det på https://onecommerce.io/blog/

Hvis du har yderligere spørgsmål, er du velkommen til at kontakte os via vores live chat, eller e-mail os på support@socialhead.io

Med venlig hilsen,
Niel
Socialshop af OneCommerce

Hi Emily,

Here is Felix from OneCommerce and kindly accept my sincerest apology for the inconvenience you faced.

As I explained, this is the first time that we've witnessed this situation so we don't have much information about the root reason but we did try to prevent the feed from being re-generated on your GMC from our end as soon as we received your concern on Sep 12th. I even wrote an email to follow up with you so we can update the situation 2 days later but there was no reply.

We did not aware that the feed was somehow appear on your GMC because as I explained, it is not possible with the app's mechanism. However, we truly want to help you find the root cause and get rid of it so I tried reaching out via emails and provide a solution which I think it is possible to apply in this case. Can you kindly check it and let us help you out?

Looking forward to hearing from you.

Felix
Socialshop by OneCommerce

Hi Yūjin store admin,

First of all, I would like to thank you for sharing your valuable information.

I would like to share more about your case because you previously had a feed connected to the catalog running ads on the current feed, so Socialshop cannot completely replace the feed you currently own. .

In essence, both applications create 2 sources on the Facebook catalog and work independently of each other, as I have shared, to avoid duplicate products, you need to create a new Facebook catalog and update the Socialshop feed into it.

I am responsible for the issue of not understanding your request sooner, once again I sincerely apologize for the inconvenience you have experienced.

If you need any further assistance, please contact us, our team is always ready to assist you.

Best regards,

Vicky

Salut CE-SHOPPI administrateur de la boutique,

Voici Annie de l'équipe Socialshop.

Tout d'abord, je vous remercie sincèrement pour votre avis.

Nous apprécions vraiment vos commentaires et commentaires sur votre expérience lors de l'utilisation de notre application et de notre soutien.

Si vous avez besoin d'aide supplémentaire, veuillez nous en informer via notre chat en direct ou par e-mail à support@socialhead.io

Par ailleurs, nous développons un blog sur toutes les informations utiles qui peuvent vous aider à faire vos affaires sur les réseaux sociaux avec toutes les applications de Socialhead.

Veuillez consulter plus de détails ici: https://socialhead.io/blog/

Meilleures salutations !
Annie

Hi nottoc admin,

This is Niel from Socialhead team,

First of all, I truly get your point how disappointed you are, and on the behalf of my team I deeply sorry for unexpected situation causing your experience.

Secondly, about the Pricing Plan on Shopify, we actually offer those plans which you found on the Shopify for our customers. Besides that, we also bring more plans base on our customer's request, since we always want to bring our customers the most comfortable experience with our app, and we will never intend to trick our beloved customers with the pricing.

Finally, I am really sorry for the inconvenient which you have with our app, If you decide to give us a second chance, we are still eager to help you out.

I have sent you an email so that we can continue to follow up with your concern, please check it on your end.

Have a great day!

Stay safe,
Niel

Hi there,

Here's Ricky from FeedHub. Thank you so much for your kind review.

Besides improving your experience, we will continue to enhance our services for valued FeedHub users like you. Thank you for your kind words, and for being the best part of FeedHub.

Also, I highly recommend you to check our blog for the latest news regarding not only FeedHub but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io

Regards,
Ricky
FeedHub by OneCommerce

Hi Vgeneration.ro store admin,

Here's Windy from FeedHub. Thank you so much for your kind review.

Besides improving your experience, we will continue to enhance our services for valued FeedHub users like you. Thank you for your kind words, and for being the best part of FeedHub.

Also, I highly recommend you to check our blog for the latest news regarding not only FeedHub but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io

Regards,
Windy
FeedHub by OneCommerce

Hi there,

Here's Julie from FeedHub. Thank you so much for your kind review.

Besides improving your experience, we will continue to enhance our services for valued FeedHub users like you. Thank you for your kind words, and for being the best part of FeedHub.

Also, I highly recommend you to check our blog for the latest news regarding not only FeedHub but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io

Regards,
Julie
FeedHub by OneCommerce

Hi RightShades.com store admin,

Here's Windy from FeedHub. Thank you so much for your kind review.

Besides improving your experience, we will continue to enhance our services for valued FeedHub users like you. Thank you for your kind words, and for being the best part of FeedHub.

Also, I highly recommend you to check our blog for the latest news regarding not only FeedHub but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io

Regards,
Windy
FeedHub by OneCommerce