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The most unhelpful customer service I have ever seen. I am just shocked that I am not able to get any sort of assistance from the support...
Dear Yemelianov,
This is Vivian from Customer Support team. I think there might be a misunderstanding here.
On 26 June, you reached out and informed me that you needed help with disapproved products. On the same day, I already informed you how to fix the errors and received your reply. However, when I asked for a screenshot of an error to investigate it further, you replied back when it was out of office hour (8 PM), then proceeded to uninstall our app shortly after.
First, I am truly sorry for the delay in replying back to you.
Besides, please know that we are always eager to help you fix all errors to get all products approved. I look forward to receiving the invitation to access your Google Merchant Center, as we value each and every user in this early stage 😊
Warmest regards,
Vivian
this has been so helpful and amazing considering there is zero help from Facebook. The assistant here was so knowledgeable and supportive. I know very little about this stuff and she walked me through everything with patience and ease. This app is a game changer! I am so happy that I found this and went for it! thank you again!
Hi stickks and stones store admin,
This is Windy from Socialhead Team.
First of all, I sincerely thank you for your review.
Your opinion is our greatest asset. If there is any other inconvenience during using time, please contact us for the support!
Once again, thank you for trusting our app.
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/blog/
Best Regards!
Windy
I use this app to help increase traffic to my Shopify website by syncing my products to Google Shopping. Rachel was very helpful in helping me setup my feeds and collections.
Hi Be Uniquely -Wonderful- Admin,
This is Rachel from Socialhead Team.
Thank you so much for your awesome comments, I and the team really happy to know that you love our app & support.
Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@socialhead.io
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/category/shopify/
Best Regards!
Rachel
Socialshop - Facebook, Google Shopping Feed
it's good just I install but the setting is easy and good
the app is great to use for google and Facebook shopping ads
Hi Blackfridayinn store admin,
Here is Annie from Customer Support Team.
I sincerely thank you for trusting and using our app.
We have been improving the app everyday to bring you better experience. If you need any further help while using Socialshop, please don't be hesitate to contact us
Once again, thank you for choosing us.
Warmest Regards,
Annie
I just downloaded the app and start using. Julie was really helpful. Just for the support I'm giving 5 stars. Really good app.
Hi there,
Here's Julie again from Socialshop. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Socialshop users like you. Thank you for the loving words you've shared, and thank you for being the best part of Socialshop
Also, I highly recommend you to check our blog for the latest news regarding not only Socialshop, but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io
Regards,
Julie
Socialshop by OneCommerce
Felix was amazing. I have not received customer service like this in years! He was so patient with me and fixed my problem so quickly! Thank you!!!
Here's Felix from Socialhead Customer Support Team.
Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@socialhead.io
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/blog/
Best Regards !
Felix
Socialshop - Facebook, Google Shopping Feed
Much better UI than other feed apps and great service connecting it up to our store. We got rid of all errors in Google or Facebook after setting it up.
Hi there,
Here's Julie again from Socialshop. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Socialshop users like you. Thank you for the loving words you've shared, and thank you for being the best part of Socialshop
Also, I highly recommend you to check our blog for the latest news regarding not only Socialshop, but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io
Kind Regards,
Julie
Socialshop by OneCommerce
Overall, the app is pretty solid. Obviously, certain functions are hidden behind higher priced tiers, but the CS team has worked on figuring out workarounds for some of those issues and has really helped sort things out. My only issue with the app is that the CS team has a very fluctuating level of English fluency which can be frustrating at times with issues of specificity. Has been manageable though, so no major complaint. Most recently worked with Ocean, who was able to figure out a weird currency issue and even walked through the GMC side of things with me to make sure everything was ok.
Hi Style Standard admin,
Here is Ocean from Socialhead team and I truly thank you for your constructive feedback. My team and I really want to deliver the best experience to our users with the available features and we do know that there are still somethings we need to enhance to satisfy more our customers.
Once again, thank you for trusting our app.
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/category/shopify/
Best Regards!
Ocean
Socialshop - Facebook, Google Shopping Feed
Great app, easy to use ! And the support team is awesome ! (Thanks to Océane for guiding me in the configuration of the app)
Hi Helvetskin admin,
This is Ocean from Socialhead Team.
First and foremost, I want to express my gratitude for your thoughtful evaluation.
Your opinion is our greatest asset. If there is any other inconvenience during using time, please contact us for support!
Once again, thank you for trusting our app.
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/category/shopify/
Best Regards!
Ocean
This app helped me navigate the confusing world of google shopping feeds... the support I received over the live chat was exceptional.
Hi SAINT SOMEBODY Admin,
This is Rachel from Socialhead Team.
First of all, I sincerely thank you for your awesome review.
We really appreciate your feedback and comment about your experience when using our app and loving our support.
If you need any further assistance, please let us know via our live chat or email us at support@socialhead.io
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/category/shopify/
Best Regards!
Rachel
Socialshop - Facebook, Google Shopping Feed