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This app is great, I only have a small suggestion to show all mapping data in the detail tab of the Overview screen of product so that I can make sure the data resynced as expected.
Hi Maharishi AyurVeda store admin,
This is Windy from Socialhead Team.
First of all, I sincerely thank you for your review.
We really appreciate your feedback and comment about your experience when using our app and loving our support.
If you need any further assistance, please let us know via our live chat or email us at support@socialhead.io
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/blog/
Best Regards !
Windy
We needed to include the vendor (brand) in the product display on Facebook, which is not possible using Shopify's Facebook app. With the field remapping feature of Socialhead's app we were able to combine the title + vendor fields and solve our issue.
Hi South Shore Gallery store admin,
This is Windy from Socialhead Team.
First of all, I sincerely thank you for leaving a review.
You are the reason for us to grow more and bring a better customer experience.
Once again, thank you for trusting and using our app.
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/blog/
Best Regards!
Windy
Felix was amazing. I have not received customer service like this in years! He was so patient with me and fixed my problem so quickly! Thank you!!!
Here's Felix from Socialhead Customer Support Team.
Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@socialhead.io
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/blog/
Best Regards !
Felix
Socialshop - Facebook, Google Shopping Feed
the app is UI is intuitive and the support is proactive and helpful. Definitely suits for the merchant who wants to escalate the operation faster.
Hi MSI Online Store | Deutschland store admin,
This is Windy from Socialhead Team.
First of all, I sincerely thank you for your review.
Your opinion is our greatest asset. If there is any other inconvenience during using time, please contact us for the support!
Once again, thank you for trusting our app.
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/blog/
Best Regards!
Windy
Customer service is amazing. They have live chat and assist you. The app itself actually is good because you can further optimize versus the basic one that is from shopify. So far I am very happy with this app. I want to thank Ami for her help!
Hi 637beauty store admin,
Here is Ami from Customer Support of Socialhead team. Thank you very much for your feedback.
Your comment really motivates me and the technical team to continue improving the app and providing a seamless experience for our users. We'll try harder to give you a better experience with our app.
If you need any information details, don't be hesitate to contact us.
Best regards,
Ami
App is pretty good but what makes it better is the amazing, attentive support that takes initiative to fix any problems that arise!
Hi Phierce Plus admin,
Here's Niel from Socialshop. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Socialshop users like you. Thank you for the loving words you've shared, and thank you for being the best part of Socialshop
Also, I highly recommend you to check our blog for the latest news regarding not only Socialshop, but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io
Regards,
Niel
Socialshop by OneCommerce
the app is working fine and Felix was always the first helping and solved all my problems, thank you!
Hi Luxusbetten24 Admin,
This is Rachel from Socialhead Team.
First of all, I sincerely thank you for your review.
Your opinion is our greatest asset. If there is any other inconvenience during using time, please contact us for the support!
Once again, thank you for trusting our app.
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/blog/
Best Regards!
Rachel
Socialshop - Facebook, Google Shopping Feed
The support team is very patient and helpful to let us understand the use of the APP more quickly. Hope to develop more features in the future.
Hello there,
This is Felix from Socialhead Team.
Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our Socialhead blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://socialhead.io/category/shopify/
Regards,
Felix
Socialshop - Facebook, Google Shopping Feed
Guter Support, die Verbindung war nicht schwierig und hat einfach geklappt. Eine gute Sache. Bei Problemen wird einem sehr schnell eine Lösung gesucht.
Hallo SPCSHOP-Administrator,
Hier ist Rachel vom Socialhead-Team.
Vielen Dank für Ihre tollen Kommentare. Wir freuen uns sehr, dass Sie unsere App und unseren Support lieben.
Bitte zögern Sie nicht, uns bei Fragen oder Anliegen über unseren Live-Chat zu erreichen oder uns eine E-Mail an support@socialhead.io zu senden
Außerdem entwickeln wir einen Blog mit allen nützlichen Informationen, die Sie bei der Abwicklung Ihres Geschäfts in sozialen Netzwerken mit allen Apps von Socialhead unterstützen können.
Weitere Informationen finden Sie hier: https://socialhead.io/blog/
Mit freundlichen Grüßen!
Rachel
*Edited Review. I recommend this app as it does the job well and allows us to easily control the source of the feeds via collections. It also permits the option to select which image you want to display in the ads, good for google shopping ads that don't allow watermarks or graphics. And the support is fast and helpful. The app is not too difficult to use. We did have an issue with product images reverting to the wrong image. However its been fixed and we have been reassured that it will not happen again. Thanks guys.
Hi Spy Monkey Surveillance Store Admin,
Here is Windy from the FeedHub Team
Firstly, on behalf of my team, I truly apologize for any inconvenience you have when using our app.
We would like to address your concerns and provide updates on the issues you've raised.
Regarding the image issue, we sincerely apologize for any inconvenience this may have caused. We took immediate action and edited the images as per your request. We are pleased to inform you that a significant number of your products have been approved by Google.
Also, our DEV team is tirelessly working to identify the root cause of the issue and ensure a complete resolution.
We also understand your frustration with the chat disappearing during your conversations with us, and we genuinely apologize for this inconvenience. We have contacted the chat software provider to rectify this issue promptly.
We would like to confirm that our app allows you to select the first variant for synchronization, which aligns with your requirements for running a campaign with only one item of each product.
We contacted you via email many times, please check your email and get back to us so that we can continue to support you better.
Your satisfaction is of utmost importance to us, and we are committed to resolving these issues to ensure a smoother experience with our app. If you have any more questions or require additional assistance, please do not hesitate to contact us.
Thank you for your understanding.
Best Regards!
Windy
FeedHub by OneCommerce