FeedHub: Google Shopping Feed
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Unfortunately, the app does not warn you about any complications that other Google apps might cause. I paid for a whole year not knowing that the feed was not working. I had to figure out myself that I was paying for a service that had not worked for over 6 months. They refused me a credit/refund because they put the responsibility on you to know the technical side of Google and the implications other Shopify apps (made by Shopify) would interfere with this app. Very disappointed.
Hi Musotica.com store admin,
Here is Windy from the FeedHub team.
Firstly, we truly apologize for any inconvenience you have when using our app.
Regarding your previous concerns about errors and warnings from GMC that originate from the feed of another app, not ours.
Nevertheless, our dedicated agents have diligently worked to provide you with solutions and guidance on how to address these issues, or whom to contact for assistance.
As a result of their efforts, your products in the Google feed have been approved by Google.
As I shared with you in our conversations, I believe there may be a misunderstanding regarding the scope of our capabilities.
While we are here to support you with the features our app provides, we do not have the capacity to manage feeds or control all risks within your Google Merchant Center account.
We can only offer assistance within the scope of our service and the app's capabilities.
For issues originating from other apps or data sources, it's impossible to control them by us.
We genuinely appreciate your understanding and sympathy in this case.
Regards,
Windy
FeedHub by OneCommerce
This app works fine for Facebook and Google data source feeds if you are directing customers to your Shopify for checkout, but DO NOT USE if you have Facebook/Instagram checkout enabled. It does not keep your inventory synced back to Shopify in realtime to prevent overselling on FB and IG. And IMO, for the price, it should. There are better apps (for less) when it comes to realtime sync, but none with the in depth filtering features. If you don't need advanced filters on the products you want synced, I would go with an app that updates products in realtime.
Hi White Raven Boutique store admin,
This is Windy from Socialhead Team.
First of all, I sincerely thank you for leaving a review.
You are the reason for us to grow more and bring a better customer experience.
We are truly sorry and hope to offer you better services in the future.
Wish you all the best <3
Best Regards!
Windy
lot off errors during feed uploading. uninstaled . Worked well for facebook but for google no way to make it wright
Hi ledia.ro store admin,
This is Windy from Socialhead Team.
First of all, we sincerely apologize for the inconvenience you have experienced.
To better understand your case and sort them fully, we have sent an email to the email you registered with Socialhead.
We are looking forward to a second chance to serve you better!
Thank you very much.
Best regards,
Windy
I could Install the App with just with a few clicks however benefits of the App still needs to be seen.
Dear Luxurionworld store admin,
Here's Annie from Customer Support of Socialhead.
First of all, I sincerely thank your comments.
Currently, our app is working hard to build the best customer experience. we always respect true values so we want to entice you to believe in our honesty.
If during the process of using, you have encountered inconvenience, we would love to receive information from you to assist you in handling it.
We've also opened a new stream of support for you.
Best Regards,
Annie
In progress, but very good onboarding process and a very usefull product tour that help to handle quickly with the app.