Reseñas (18)

Calificación general
3,2
Recuentos por nivel de calificación
  • El 61% de las calificaciones son de 5 estrellas
  • El 0% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 11% de las calificaciones son de 2 estrellas
  • El 28% de las calificaciones son de 1 estrellas
Fecha de modificación: 19 de febrero de 2021

We use Feefo for our service and product reviews. I don't understand the negative reviews here at all as in our experience it is a really excellent review platform. All our reviews are from verified customers only (so no spammy trolls and haters), and they have a rigorous process for making sure we can't fiddle with the reviews, which means we keep focussing on being excellent!
Feefo is a vital part of our customer service toolkit, there are powerful analytics in the portal for us to understand what our customers are saying about us and their support is also very responsive and helpful.
Highly recommended.

Electric Bear Brewing Co | British Craft Beer
Reino Unido
4 meses usando la aplicación
28 de junio de 2023

Great reviews platform that lets you gather authentic reviews from customers. Was very easy to integrate and all my questions were quickly answered by Feefo's support team and Alex (the Product Manager). The integration generates Google Rich Results which automatically displays stars under products in Google search which is crucial. Very happy overall!

Affinity Crystals
Reino Unido
2 meses usando la aplicación
Feefo Holdings Limited respondió 29 de junio de 2023

Thank you so much for taking the time to leave us this lovely review! We're so pleased to hear that you had no trouble integrating the app and that our support team and product manager were quick and helpful. If you need any other help in the future, please get back in touch with our Feefo support team who will be at the ready to help.

Fecha de modificación: 22 de septiembre de 2017

I love this review app everything about this app clean and im using the free part 50 emails per month i wish it was more and cheaper but beside that grate app

Reidsboutiques
Estados Unidos
Alrededor de 2 meses usando la aplicación
13 de julio de 2023

Feefo app: Efficient feedback platform, user-friendly interface, reliable reviews, and excellent customer support. A must-have for businesses seeking genuine customer feedback. 5/5!

Blast Away
Estados Unidos
Alrededor de 2 meses usando la aplicación
Feefo Holdings Limited respondió 4 de marzo de 2024

Thank you for your fantastic review! We're thrilled to hear that you find Feefo efficient, user-friendly, and reliable. Providing genuine customer feedback and excellent customer support are top priorities for us, and we're delighted to hear that we've met your expectations.

Your feedback means a lot to us!

Best regards,

The Feefo Team

30 de enero de 2023

App has installed but can't go any further as it states it doesn't support any theme other than 2.0 - however my theme is 2.0 and it still won't allow me to continue. I can't recommend this app with this current issue.

Noons UK
Reino Unido
9 días usando la aplicación
Feefo Holdings Limited respondió 22 de febrero de 2023

Thanks for your feedback. We've fixed the problem that prevented the app from working with some themes, and our support team is always here to help with manual setup if need be. We hope you'll give our app another try and let us know if you have any questions 😊

9 de agosto de 2023

Don’t download it, didn’t even use it, I delete it after less than a day because of better options on the market and its charging me 60 usd

TECH STICKER
Australia
42 minutos usando la aplicación
Feefo Holdings Limited respondió 11 de agosto de 2023

Thank you for sharing your experience with us, and taking the time to leave a review. We're sorry to hear that our Shopify App didn't meet your expectations. We appreciate that there are various options available on the market that might suit your needs better.

To ensure that our customers are happy with the Feefo app and integration before they commit to a full plan, we offer a free trial plan which offers all of the benefits of the full subscription but with a restricted volume of feedback requests. However, we do not offer a $60 plan, we only offer a free or $44 per month plan. If you could send us proof of the $60 cost, we will investigate this further as this is not correct. Please email support@feefo.com.

Thanks again for considering our app.

20 de abril de 2018

would have liked this, but it didn't install and all I get is error messages. Tried manual set up, that didnt work either. The sign in was a mess too. Will try another app

Wordynumnum
Reino Unido
19 minutos usando la aplicación
Fecha de modificación: 22 de mayo de 2018

It says: "What You Get: A lot! Install our Shopify plugin and you get these features absolutely free".... AND it says "for no monthly fee"
I just added it and it says I have 31 days left on the trial. LIES and fraudulent.
AND when you click to extend it wont even tell you a price.
For all I know it's only $10 (but doubt it... that's why they hide it)....
Don't say it's ABSOLUTELY FREE.

Just Ask Parker
Países Bajos
5 minutos usando la aplicación