Feefo Product Reviews , 17 reviews
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Firstly, great customer service - the integration team at Feefo helped me install on 3 different website (2 different themes).
I ended up having to install using manual code, which was disappointing, I think their 2.0 blocks need the option to edit {{ product.id }} tag from within the shopify theme editor, without this feature it seems to potentially pull an incorrect data-parent-product-sku and you are stuck having to insert the code manually - which is a shame.
However, due to the quality of the app once installed and the customer service I cannot knock any stars off for this, and I am now all up and running and thats all that matters.
Thanks
Thank you for sharing your experience with us. We're pleased to hear that our integration team provided great customer service. We strive to provide seamless integration experiences for our users, and we're glad we could help you get set up.
Your feedback regarding the need for the option to edit the {{ product.id }} tag within the Shopify theme editor is valuable, and we appreciate you bringing this to our attention. We'll take this into consideration as we work to enhance our integration process.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thanks again for choosing Feefo.
Best regards,
The Feefo Team
Great reviews platform that lets you gather authentic reviews from customers. Was very easy to integrate and all my questions were quickly answered by Feefo's support team and Alex (the Product Manager). The integration generates Google Rich Results which automatically displays stars under products in Google search which is crucial. Very happy overall!
Thank you so much for taking the time to leave us this lovely review! We're so pleased to hear that you had no trouble integrating the app and that our support team and product manager were quick and helpful. If you need any other help in the future, please get back in touch with our Feefo support team who will be at the ready to help.
Feefo app: Efficient feedback platform, user-friendly interface, reliable reviews, and excellent customer support. A must-have for businesses seeking genuine customer feedback. 5/5!
Thank you for your fantastic review! We're thrilled to hear that you find Feefo efficient, user-friendly, and reliable. Providing genuine customer feedback and excellent customer support are top priorities for us, and we're delighted to hear that we've met your expectations.
Your feedback means a lot to us!
Best regards,
The Feefo Team
This is a superb app, it's easy to install, incorporates itself into your website making it effortless to use. Feefo send out emails to capture feedback and then advertises it on our website. What more could you want. Can't fault it!
The implementation of the Feefo app onto my Shopify website was absolutely seamless and stress free. With the great support Feefo provided, it's up and running and provides customers with trusted reviews whilst viewing products. We believe it's important to have this information clearly displayed to show the great customer service provided. Thank you Feefo, this app is brilliant!! 10 out of 10!
This app just sorts it all out for you, it is brilliant.
Customer reviews now display for each of my products. Easy to install and great customer support from Feefo.
I'm surprised there are not more positive reviews on this app
We are beyond happy with feefo and are looking to sign up to the paid service so that we can make use of all the features
We feel the having the feefo tab on our website offers potential customers peace of mind, as they would have seen the feefo logo while shopping with well known retailers
The customer service team are very friendly, helpful and knowledgeable
Have had no issues with the app, so was surprised to see some negative reviews. Would have no hesitation in recommending it.
Thanks so much for your great review. We're so pleased that you have had a great experience with our app 😊
So far, so exciting! AND what was wonderful, and hence am flagging here for the notice of my fellow entrepreneurs is that when we had some niggles installing the feefo widget their team stepped in and helped me with shopify integration and on site optimisation. Looks so great on site and also a really smooth and easy process for your consumers. Excited to see where we can take this next! HUGE thanks for your support Alex and team, you guys made our week!!!
Thank you so much for taking the time to leave this review, our team was very welcome to support you. If you need anything else, don't hesitate to reach out - we're always here to help! 😇
We use Feefo for our service and product reviews. I don't understand the negative reviews here at all as in our experience it is a really excellent review platform. All our reviews are from verified customers only (so no spammy trolls and haters), and they have a rigorous process for making sure we can't fiddle with the reviews, which means we keep focussing on being excellent!
Feefo is a vital part of our customer service toolkit, there are powerful analytics in the portal for us to understand what our customers are saying about us and their support is also very responsive and helpful.
Highly recommended.