Feefo Ratings & Reviews

Feefo Ratings & Reviews

by Feefo Holdings Limited

Real People. Real Reviews. Real Insight.

3.2 of 5 stars(10 reviews)


Connect with your customers at any stage of the journey with content tailored specifically to them.


Build trust and engagement to improve SEO, increase traffic and boost sales.


Real reviews, mean real insight. Perfect the customer experience and make informed decisions.

About Feefo Ratings & Reviews

Adding customer reviews to Shopify store with Feefo App

About Feefo

Feefo is an independent reviews and insights platform that gives businesses the tools to build better customer relationships, improve customer experience and enhance their brand reputation, all powered by genuine customer reviews.

Why use Feefo?

  • Increase traffic and conversions

  • Generate Google seller ratings and organic stars by working with a trusted Google Premier Partner

  • Share your reviews on social media to reach a wider audience

  • Bring your feedback to life with photo and video reviews designed to increase conversions and engagement

  • Build trust in your brand

  • Improve customer confidence and brand reputation by showcasing how your customers rate your service

  • Prove the quality of your products and service by displaying real reviews across your site

  • Gain better business insight

  • Learn where you’re going right and where you need to improve with comprehensive reporting and analytics

  • Understand individual product performance and identify your strengths and weaknesses to help retain existing customers and confidently grow your business

What does the Feefo Shopify plugin do?

The Feefo Shopify plugin allows you to automatically send your sales data to Feefo, so we can send out feedback requests on your behalf. This allows you to save your business valuable time, as once the plugin is installed, you will no longer need to manually upload sales data to Feefo. Using the ‘Collections’ feature in Shopify, you can also group products together and assign tags that pull through to Feefo, helping you to track different types of products and themes throughout your feedback.

What’s included in the free Feefo customer reviews plugin?

Our free plan is perfect for small businesses who want to connect with and learn more from, their customers, but it’s also a great way to see what Feefo has to offer your business!

  • 150 free feedback request emails in the first month (50 emails a month thereafter)

  • Feedback requests are automatically sent to your customers, so there’s no need to upload any data to Feefo

  • Display reviews on your website using a choice of three widgets

  • Analyse your feedback with our comprehensive reporting suite

  • Support from our team via email

If I upgrade, what extra benefits are included?

  • Customisable feedback requests
  • Collect and respond to both service and product reviews

  • A huge selection of website and social media integrations

  • In-depth reporting and analytics suite

  • The option to collect photo and video reviews

  • Ongoing support from our UK-based team

  • Additional add-ons such as our AI-powered Performance Profiling technology, SMS reviews, in-store feedback, Net Promoter Score, Surveys and more!

Media gallery



External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.


3.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    60% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    10% of ratings are 2 stars
  • 1 of 5 stars
    30% of ratings are 1 stars

Most recent reviews

Electric Bear Brewing Co | British Craft Beer

We use Feefo for our service and product reviews. I don't understand the negative reviews here at all as in our experience it is a really excellent review platform. All our reviews are from verified customers only (so no spammy trolls and haters), and they have a rigorous process for making sure we can't fiddle with the reviews, which means we keep focussing on being excellent!
Feefo is a vital part of our customer service toolkit, there are powerful analytics in the portal for us to understand what our customers are saying about us and their support is also very responsive and helpful.
Highly recommended.

Alep Jewellery

This app is fraud unfortunatly I deleted other apps and kept this one for reviews , They say in FREE version you get : 150 free feedback request emails in the first month (50 emails a month thereafter)
This is a lie, after one month none of the features are working, and you must upgrade to use the app, which is not mentioned in free version description.
Support service is very slow, conversations took over an hours back and forth.
I had to uninstall

Vape Juice

For an app that 'easily integrates' it easily unintegrates too.

Paid for this for months without getting any of the organic stars.

Highlighted how these have disappeared 6 months ago. While I got attentive service, nothing of any substance changed.

Today I ask again and a different person understands the issue. When I have asked them to tweak the script itself on our site to make it work, the least they can do for the hundreds and hundreds of pounds we have paid for the app; they aren't willing to do.

Feedback Rebates from Virthium however are only too happy to jump on and help out, as are many shopify app developers. We don't have a development team - we aren't a large company. But from what I can advise is Feefo is not worth it for an SME. Plenty of other options available