Connect with your customers at any stage of the journey with content tailored specifically to them.
Build trust and engagement to improve SEO, increase traffic and boost sales.
Real reviews, mean real insight. Perfect the customer experience and make informed decisions.
About Feefo Ratings & Reviews
Adding customer reviews to Shopify store with Feefo App
Feefo is an independent reviews and insights platform that gives businesses the tools to build better customer relationships, improve customer experience and enhance their brand reputation, all powered by genuine customer reviews.
Why use Feefo?
Increase traffic and conversions
Generate Google seller ratings and organic stars by working with a trusted Google Premier Partner
Share your reviews on social media to reach a wider audience
Bring your feedback to life with photo and video reviews designed to increase conversions and engagement
Build trust in your brand
Improve customer confidence and brand reputation by showcasing how your customers rate your service
Prove the quality of your products and service by displaying real reviews across your site
Gain better business insight
Learn where you’re going right and where you need to improve with comprehensive reporting and analytics
Understand individual product performance and identify your strengths and weaknesses to help retain existing customers and confidently grow your business
What does the Feefo Shopify plugin do?
The Feefo Shopify plugin allows you to automatically send your sales data to Feefo, so we can send out feedback requests on your behalf. This allows you to save your business valuable time, as once the plugin is installed, you will no longer need to manually upload sales data to Feefo. Using the ‘Collections’ feature in Shopify, you can also group products together and assign tags that pull through to Feefo, helping you to track different types of products and themes throughout your feedback.
What’s included in the free Feefo customer reviews plugin?
Our free plan is perfect for small businesses who want to connect with and learn more from, their customers, but it’s also a great way to see what Feefo has to offer your business!
150 free feedback request emails in the first month (50 emails a month thereafter)
Feedback requests are automatically sent to your customers, so there’s no need to upload any data to Feefo
Display reviews on your website using a choice of three widgets
Analyse your feedback with our comprehensive reporting suite
Support from our team via email
If I upgrade, what extra benefits are included?
- Customisable feedback requests
Collect and respond to both service and product reviews
A huge selection of website and social media integrations
In-depth reporting and analytics suite
The option to collect photo and video reviews
Ongoing support from our UK-based team
Additional add-ons such as our AI-powered Performance Profiling technology, SMS reviews, in-store feedback, Net Promoter Score, Surveys and more!
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
Most recent reviews
Electric Bear Brewing Co | British Craft Beer
We use Feefo for our service and product reviews. I don't understand the negative reviews here at all as in our experience it is a really excellent review platform. All our reviews are from verified customers only (so no spammy trolls and haters), and they have a rigorous process for making sure we can't fiddle with the reviews, which means we keep focussing on being excellent!
Feefo is a vital part of our customer service toolkit, there are powerful analytics in the portal for us to understand what our customers are saying about us and their support is also very responsive and helpful.
This app is fraud unfortunatly I deleted other apps and kept this one for reviews , They say in FREE version you get : 150 free feedback request emails in the first month (50 emails a month thereafter)
This is a lie, after one month none of the features are working, and you must upgrade to use the app, which is not mentioned in free version description.
Support service is very slow, conversations took over an hours back and forth.
I had to uninstall
For an app that 'easily integrates' it easily unintegrates too.
Paid for this for months without getting any of the organic stars.
Highlighted how these have disappeared 6 months ago. While I got attentive service, nothing of any substance changed.
Today I ask again and a different person understands the issue. When I have asked them to tweak the script itself on our site to make it work, the least they can do for the hundreds and hundreds of pounds we have paid for the app; they aren't willing to do.
Feedback Rebates from Virthium however are only too happy to jump on and help out, as are many shopify app developers. We don't have a development team - we aren't a large company. But from what I can advise is Feefo is not worth it for an SME. Plenty of other options available