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Holden from the CS team was super helpful to us, and fixed all our issues super quickly. Highly recommend him and this app.
We use this app to track shopper activity live and create purchase urgency. It works very well for what we need.
Very useful app and great/quick customer service, was stuck with some customization, their prompt response made the whole customer care experience awesome.
Increases your conversions so you make more money. Easy to use, great support, and integrates with ease. A+
I really like Fera and have been using it for years. My biggest positive is the "Reply using AI" feature that was introduced recently. I always struggled replying to customer reviews whether positive or negative. And just always wound up sounding like a robot. Trying to think of creative ways to say "thank you" was really hard! Now I click a button and Fera writes a reply for me that sounds way better than anything I could write. it takes seconds. The options are endless too with integration with other apps. I can easily import my Etsy reviews which is really great. Thank you Fera - you've helped me build a successful business!
Thank you so much for your review ❤️ and thank you for continuing to trust us to help you gather your reviews!
We are genuinely so happy to hear that you have been enjoying and utilizing our new AI Reply feature. That’s what this feature was rolled out for, to make replying to customer reviews easier for our merchants 🎉
Thank you once again for trusting us and using our app for all these years! As always, please reach out to us at any time if you need anything 🙂
great
amazing app must have if you want your reviews to be organized better. also theres a free option which is convenient.
Looks great, does what it needs to do, gives real social proof data unlike others and customer support rocks.
Using about 18 months now. Happy with insights so far. Mostly use the customer journeys and order journeys
Really top notch widgets for providing all the standard widgets you need on your site. It boosts social trust, conversions, trust, you name it. Also the customer service is outstanding. You can message them and have someone working on your store in minutes. 10/10