Fera Product Reviews , 4.875 reseñas
DELETE NOW!!!! Fera automatically setup a coupon code for 2 of my products without my authorization!! This is a serious breach of my websites security I feel!!!! This is something I would have never done on my end of things!!!! DELETE it and find something better!!!!
Thank you for your review!
We are sorry to see you go. Fera will never automatically setup incentives (coupons, discounts, etc.) for our merchants.
We also are not able to create discounts for individual products. While you are able to create incentives for one-time or automatic review requests, it must be manually added when creating a review request campaign.
The only way for the app to create discounts is for the merchant to have done so from the Fera dashboard.
It would be inappropriate for us to do this and a violation of trust!
Please reach out to us for more information or clarification 🙂
couldn't figure out, taking too much tome to synch, not worth the effort, too slow to configure. looking for a subsitute
Thank you for your review!
We are sorry to see you go and that you had a difficult time with our app on your store.
We would be happy to assist you with syncing reviews and the configuration!
Please reach out to us at help@fera.ai 🙂
Don't even bother using the "free plan" you only get 1 widget so a product can even have the ratings and reviews at the same time. Waste of time.
Pathetic app. I can't change users. The verification email never shows up. Now I will have to find another app that can actually work.
The reason you weren't able to verify is because your email was bouncing since it was not fully set up yet.
Not really a Fera issue, but we've figured it out for you. Check your inbox for instructions on how to continue.
PS: We responded to your message which you sent at 10:38pm on Sunday calling our team "stupid f*****g dips***s" this morning, despite it being Family Day holiday here in Canada. 😅
The UI of the app is great but there are really bugs everywhere. I had to message support every step of the way. Finally a display bug had to be looked at by their IT. It's been 3 days without any feedback, after 3 days of trying to get it set up. Moving to one of the many other competitors, please test your apps before launching.
I installed the app and had issues with it importing reviews. I followed all instructions however its not working. I lodged an enquiry in the chat, it's been 5 hours and it's still not resolved. Getting a response is at least a 30min wait (it says someone will respond in a few min, unfortunately thats not true) and then a reply after is approx 20 to 30minutes. It's now 2:30am. Issue isnt resolved. I've got smile and yotpo and the responses are much faster, it appears the fera team is either really small and need more online agents or just not as responsive, either way the customer doesnt get assistance. So far it's been a poor experience.
Worst UX !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello Kerrald,
Sorry about your experience. Can you let us know what issues you faced so that we can fix them for you? Talk soon :)
useless app, charged me 30$ after 1hour using it i realize that you can even add a trust badge to the checkout page you need Shopify plus.
95% of the other functions can get them for free. The best thing when check the dashboard. its shows that the app made me 1963$ since i install it , waist of money....
I'm really sorry you had a bad experience here. I know money doesn't come easy and the authorization screen can look scary sometimes.
You were NOT CHARGED $30. Check your Shopify bill. You simply authorized a monthly plan which which would only be active had you decided to continue using the app for rest of the month. If you are seeing a $30 charge on your bill, this mistake is 100% from Shopify and you should contact them for a refund ASAP.
Also, you or someone with access to your account previously installed the app on June 24, 2019 and used up your trial days, so that's why you didn't have a free trial automatically. Uninstalling and reinstalling doesn't reset the trial period automatically, but if you need more time to evaluate things we're very happy to extend the trial.
Anyways, let me know if I can help with anything in the future.
Are you serious?? This app was $9/months with unlimitted skills. Several days ago my site do not loaded any of your skills and I have unistalled. I istalled again and the app want to charge me again! And now I saw new prices here!!!! Why???? I was customer for several months and now I have to choose a new plan with only 3 skills????????
NEVER EVER! Thank you.
Thanks for providing feedback, and sorry for the troubles.
You were using more than your plan was allowing you to but we were just not enforcing the limit on your account as a courtesy. After you uninstalled and re-installed the system was just doing what it's supposed to do and recommend you subscribe to the plan that supports all the features you are using.
Anyways, we're not looking to "nickel and dime" you, and if you get in touch with out team we'll work out a plan that works better for your business.
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Hey your first review of the app was a 5/5 and then you changed it to a 1/5.
You're still using this app today and only started using it recently, so I'm surprised that this is your review. Is there anything we can help with?