Avis (5 999)

Note globale
4,9
Nombre d’avis par note
  • 95 % des avis sont des avis à 5 étoiles
  • 3 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
11 novembre 2024

The app works perfectly, you can set a lot of things yourself and if you do need support, it happens within a few hours. They take a lot of time and solve every problem together. I can recommend this app to everyone!

THE DOG IDEA Dogwear
Allemagne
4 mois d’utilisation de l’application
20 novembre 2024

i’ve gotten 7 or 8 reviews so far with Fera in the last few weeks and am very satisfied with the app. we use the public API to show reviews on our non Shopify store which was easy to set up.

TRMNL
États-Unis
4 mois d’utilisation de l’application
18 novembre 2024

The support team was incredibly helpful and responsive. They addressed my concerns quickly and provided clear solutions. Their professionalism and friendly attitude made the entire experience smooth and stress-free. Highly appreciate their efforts!

BestSelf Co.
États-Unis
Environ 2 mois d’utilisation de l’application
8 janvier 2025

Such a convenient app, user friendly and auto syncs customer reviews! Support team answered my question right away in one response my issue was resolved!!

JOLLY
États-Unis
2 jours d’utilisation de l’application
4 novembre 2024

I needed help, badly, i reached out in the chat box, never know what I am going to get, I am not a computer savvy person, but I find many providers have chat people who don't know whats going on. These guys totally rocked. Holden took care of me. I made some errors a few times, things were my fault, and he got me through. I am very appreciative for his excellent service and getting it done.

There's reviews up on my website! Thanks Fera!

FULLON Plant Pro
États-Unis
20 jours d’utilisation de l’application
20 novembre 2024

Holden went above and beyond to fix my store issues. Amazing customer service and definitely can highly recommend this app.

Moonglo
Royaume-Uni
4 mois d’utilisation de l’application
9 novembre 2024

I love it! We even have options for how the reviews appear on our site.
A big Thank You!

Groovy Good Gadgets
États-Unis
3 mois d’utilisation de l’application
10 janvier 2025

Great Support, great app!

SEALED®
Allemagne
Plus de 3 ans d’utilisation de l’application
17 décembre 2024

always used it very good

LADYBUGLASHES
Royaume-Uni
Environ 2 mois d’utilisation de l’application
1 novembre 2024

I signed up in 2023, and had a great experience, until now.

I was offered a free trial on Oct 29, 2023. I downgraded back to the free plan Oct 29, 2024, but was charged $99 for the premium version. I contacted chat support to have this fixed. They let me know that Shopify has to fix it. I contact Shopify, who lets me know that that is incorrect and that Fera needs to apply credits for the charge, and gives me all the documentation to give to Fear to correct the fee.

I contact chat with this information, and all of a sudden, 40 mintues go by and no one responds to the chat. I ask what is the hold up? Usually, I can chat and have an issued solved in 5 minutes. But today, I am ignored for over an hour.

Chat support comes and says they will review and get back to me. Another 30 minutes goes by. I ask when, he says he is swamped and can't get to me. I ask to be transfered, he says he is the only person online, and there is no phone number.

Also, as I am on the free plan, when I went to Shopify's end in the billing settings, Fera is going to charge me $9.99 on Nov, 27, 2024 for a premium plan I DON'T HAVE.

DO NOT USE THIS APP. Something is up, and there is no communication when they need to correct billing. I am so disappointed.

Juci Roots
États-Unis
Environ un an d’utilisation de l’application