Avis (6 001)
Affiner
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Par note
It works great just wish it had more than 10 automatic emails for the free plan. The next tier is pretty expensive but I might be willing to pay for a paid plan if it cost a little less.
Makes it easy to import reviews from Etsy and Trustpilot although it is a shame it doesn't verify those from Trustpilot despite the apparent established connection. A bigger bummer for us is that I hoped it will be easy to import eBay reviews too but the only way one can do that is to use some Chrome extension to export to a CSV (pay that as well if you have many), adjust that to Fera's CSV template and import then into the app. These reviews will most likely be unverified too.
However, unlike the Opinew Product Reviews App UGC app, the backend is intuitive and the frontend widgets appear nicely designed and you don't get the unnecessary "powered by" clutter.
What it does it does well, and the customer support is helpful and responsive. Easy to set-up and configure, and looks natural when integrated into a Shopify site.
I docked a star because product reviews seemed to be global, rather than product specific. Ratings were correctly mapped to each product so far as I can tell, but all reviews for all products on my site got displayed on each product page.
I was unable to find any configuration settings to correct this. Perhaps I was just missing something, not sure.
Thank you for your review ❤️ and thank you for trusting us to help you gather your reviews!
It is great to hear that you have had a great experience with our support team and have found our app easy to setup and integrate on your store 🎉
Please reach out to our support team to help you with the global reviews, it may be a configuration issue, or sometimes all reviews will display if a product has no reviews of it’s own.
You can reach out to support in your Fera dashboard or through help@fera.ai.
Very good!
Overall good review app, have had a bug where a customer couldn't review the specific product they bought
Just started to use it. So far so good. Will update in the future…
can be a bit confusing, but overall its a good service.
Great app so far, wish there is attribute rating and customer profile, so we can filter the reviews by customer attributes
Seems straightforward, but I'm having trouble making the reviews visible on my Shopify store. I'm sure it is an operator error.
nyc