리뷰 (5,999)

전체 평점
4.9
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2024년 11월 1일

I signed up in 2023, and had a great experience, until now.

I was offered a free trial on Oct 29, 2023. I downgraded back to the free plan Oct 29, 2024, but was charged $99 for the premium version. I contacted chat support to have this fixed. They let me know that Shopify has to fix it. I contact Shopify, who lets me know that that is incorrect and that Fera needs to apply credits for the charge, and gives me all the documentation to give to Fear to correct the fee.

I contact chat with this information, and all of a sudden, 40 mintues go by and no one responds to the chat. I ask what is the hold up? Usually, I can chat and have an issued solved in 5 minutes. But today, I am ignored for over an hour.

Chat support comes and says they will review and get back to me. Another 30 minutes goes by. I ask when, he says he is swamped and can't get to me. I ask to be transfered, he says he is the only person online, and there is no phone number.

Also, as I am on the free plan, when I went to Shopify's end in the billing settings, Fera is going to charge me $9.99 on Nov, 27, 2024 for a premium plan I DON'T HAVE.

DO NOT USE THIS APP. Something is up, and there is no communication when they need to correct billing. I am so disappointed.

Juci Roots
미국
앱 사용 기간 대략 1년
2025년 1월 28일

Easy to work with

3scentscandles
미국
앱 사용 기간 4개월
2024년 12월 11일

Loving this app! Customer service is great! Thank you!

Wake Up & Glow
캐나다
앱 사용 기간 대략 2개월
2024년 11월 25일

Great customer service. Roel is super nice and reactive!

The Memorists
캐나다
앱 사용 기간 4개월
2024년 12월 1일

excited to try

Espresso Beauty
미국
앱 사용 기간 3개월
2024년 10월 31일

Roel Help me a lot. Thanks to him

Plazasoftware
영국
앱 사용 기간 거의 5년
2025년 1월 16일

Just installed the app. Amazing customer service. App is really easy to use

Valérie Simon
캐나다
앱 사용 기간 대략 20시간
2025년 1월 11일

Set up was really easy. I was hesitant at first, but it worked very well. What I appreciated most was that it allowed me to send a one-time review request to historical customers (those that had previously placed orders).

Amazing Awaze
미국
앱 사용 기간 26분
2024년 11월 22일

Really great support

Kiddie Majigs
남아프리카
앱 사용 기간 거의 3년
2024년 10월 17일

I had a great experience with Mercy from Fera's customer support! She was attentive and knowledgeable, addressing all my concerns with patience. Her exceptional service made the process seamless. Thank you, Mercy!

The Rewind
레바논
앱 사용 기간 8개월