Fera Product Reviews App

Love all the features and simplicity of the app.

The Fera Product Reviews application has been installed on our Shopify store for over a month now. The primary reason for choosing this application was its compatibility with Etsy, allowing us to import our nearly 1,000 Etsy reviews. Since we opened our Shopify store recently, this was a crucial feature.

The application's interface is excellent, with easy installation and operation. We appreciate the app's aesthetics and how it blends seamlessly with our shop. Furthermore, it offers several essential features necessary for any business, such as the ability to respond to reviews, review photos and videos, and store reviews, in addition to product reviews. The app's automated email system is also a valuable asset, and its prices are highly competitive and affordable for small businesses.

However, we must caution users who utilize the rewards for reviews option in this application. The generated reward discount codes are automatically generated by the app and sent immediately to the customer, but they WILL NOT combine or work with ANY other discounts that users have set up in their shop. This means that customers will be unable to use the rewards generated by this app for their reviews unless users manually check their discounts section and physically change the combined shipping on each and every discount code generated. This is time-consuming, and customers may have already attempted to use the coupon code and been denied at checkout, resulting in lost sales. Therefore, users must be aware that the rewards discount auto-generated and sent out to reward reviewers will not work if they have any other sales or discounts of any kind in their shop, unless they change each and every code manually.

Our business brought this issue to the attention of their customer service, but we were informed that it was not a priority and that they could not cater to every customer's needs. They did say that they would forward it to a team for possible future updates. This brings us to the other downside of the application, which is its customer service's lack of responsiveness, at least in this situation.

In conclusion, Fera Product Reviews is a great application with many excellent features at a reasonable price. However, the rewards for reviews feature has a significant limitation that users must be aware of. Additionally, the customer service could be more responsive to user needs.

Seamless and easy to use. Great features! My reviews section makes my website feel much more professional.

Shout out to Holden for all of the help he has provided setting up and changing things for us. Goes above and beyond!

Very nice interface, mostly easy but a bit complicated.

Been using fera for a few years now and love them.

The app was easy to use & navigate. Great app for requesting and showcasing customer reviews! You're able to generate discount codes for customers who gives you feedback.

its great and helped us a lot with the review section

checking you out and you are doing what i was told that you would do thank you! if it helps my business grow. i will add it to my workflow when im helping others on shopify.

I was looking for a review App for my store and a friend recommended Fera. It is so easy to set up and use. You'll be running in no time! Looking forward to see the power of recommendations.