Fera Product Reviews App , 리뷰 5,665개

What it does it does well, and the customer support is helpful and responsive. Easy to set-up and configure, and looks natural when integrated into a Shopify site.

I docked a star because product reviews seemed to be global, rather than product specific. Ratings were correctly mapped to each product so far as I can tell, but all reviews for all products on my site got displayed on each product page.

I was unable to find any configuration settings to correct this. Perhaps I was just missing something, not sure.

Overall good review app, have had a bug where a customer couldn't review the specific product they bought

Great app so far, wish there is attribute rating and customer profile, so we can filter the reviews by customer attributes

Seems straightforward, but I'm having trouble making the reviews visible on my Shopify store. I'm sure it is an operator error.

can be a bit confusing, but overall its a good service.

The Fera Product Reviews application has been installed on our Shopify store for over a month now. The primary reason for choosing this application was its compatibility with Etsy, allowing us to import our nearly 1,000 Etsy reviews. Since we opened our Shopify store recently, this was a crucial feature.

The application's interface is excellent, with easy installation and operation. We appreciate the app's aesthetics and how it blends seamlessly with our shop. Furthermore, it offers several essential features necessary for any business, such as the ability to respond to reviews, review photos and videos, and store reviews, in addition to product reviews. The app's automated email system is also a valuable asset, and its prices are highly competitive and affordable for small businesses.

However, we must caution users who utilize the rewards for reviews option in this application. The generated reward discount codes are automatically generated by the app and sent immediately to the customer, but they WILL NOT combine or work with ANY other discounts that users have set up in their shop. This means that customers will be unable to use the rewards generated by this app for their reviews unless users manually check their discounts section and physically change the combined shipping on each and every discount code generated. This is time-consuming, and customers may have already attempted to use the coupon code and been denied at checkout, resulting in lost sales. Therefore, users must be aware that the rewards discount auto-generated and sent out to reward reviewers will not work if they have any other sales or discounts of any kind in their shop, unless they change each and every code manually.

Our business brought this issue to the attention of their customer service, but we were informed that it was not a priority and that they could not cater to every customer's needs. They did say that they would forward it to a team for possible future updates. This brings us to the other downside of the application, which is its customer service's lack of responsiveness, at least in this situation.

In conclusion, Fera Product Reviews is a great application with many excellent features at a reasonable price. However, the rewards for reviews feature has a significant limitation that users must be aware of. Additionally, the customer service could be more responsive to user needs.

Easy to setup and configure. Reviews look great on the site.

application pratique et utile, dommage que c'est en anglais . Heureusement il y a quand même un chat immédiat avec une bonne équipe . Qui sont à l'écoute pour bien
résoudre les difficultés. En particulier Holden qui m'a bien aidé encore merci.

I like that it easy to use Still need to play with it more for more features

nyc