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I am surprised that there are so many good reviews, as I had an awful experience using this app. The custom incentive function is broken, so I can't reward customers with points from our rewards app (Smile) that is integrated with Fera.
I've been emailing their team for weeks, get a lousy response with no helpful information on expected timelines from their engineers, thank them for their "update", and then don't hear from them for a week until I circle back to them for an update. I've become straightforward in my requests to get actual time estimates and have been ignored. Very disappointed. Uninstalled Fera and am moving forward with a different app.
I'm sincerely sorry for the trouble! There was, in-fact, no bug here, but rather just a rare miscommunication between our engineering team and our support team which resulted in your delayed resolution.
The issue stemmed from our new loyalty app support for review submission rewards (Joy loyalty, Bon loyalty and more) so you’re not stuck to 1 loyalty app. In doing so we added some confusion about how our Smile loyalty integration is configured.
The engineering team was working on some UI improvements that created the confusion for you in the first place which took a few weeks to complete, but that should not have delayed letting you know how to continue with our partner Smile.io without problem.
I sent you an email before seeing this review about how we're going to DO BETTER for all merchants in the future to prevent further communications and how we're going to COMPENSATE you for the troubles.
Again, I am incredibly sorry for the miscommunication! We will do better moving forward - I promise!!
- Jay (CEO)
Nice app, nice design and nice features i would recommend to use this app for reviews
We have looked everywhere to try and find what "view customer journey" means.
Awesome app, woks great, I synced my reviews from etsy.
This app helps to seamlessly bring reviews over from elsewhere and pair up with your shop listings!
Easy to use, exactly what I was looking for. No fuss, no annoying pop-ups, I think this is the best among the review apps.
Love all the features and simplicity of the app.
So far this app has been amazing. Love the way it looks on my sites theme. It was INCREDIBLY easy to get setup and use. I contacted support one time and they were awesome helping me out. Out of the few handfuls of review apps I installed and tried out, this will always be the one I recommend. Well worth the money each month.
Thank you for your review ❤️
We are so happy that you found the setup easy and are liking the theme on your website!
Please reach out to us again at any time if you need anything 🙂
A very good app!!
This app is so well done and intuitive. Easy to use and makes suggestions to help grow the business