Fera Recenzje Produktu

We’ve been using Fera for a while now across multiple stores, and unfortunately our overall experience has been disappointing.

Positives:

The long trial period is definitely a plus.
Frontend layout, emails, and widgets are beautifully designed and look very professional at first glance.

Negatives:

Performance & usability
The app feels slow and sluggish in daily use — pages take a long time to load, and there are constant annoying popups. While feedback is acknowledged by support, it rarely translates into actual improvements.
Persistent overlay issue.

Across all our stores, an overlay repeatedly pops up suggesting a language change. It appears on almost every page and must be closed manually each time. Support has been aware of this for a long time, but the only workaround offered is to use Fera outside Shopify via their own website — completely impractical when managing multiple stores.

Translations are a nightmare
Managing translations is extremely cumbersome:
They’re spread across ~15 separate pages.
Every save sends you back to page 1.
You can’t jump directly to a specific page (e.g., page 8) — you must click through arrows, with only four pages visible at once.
Keyword search only works in English.

There is no CSV import/export option.
Even worse: if you do request a CSV export, it’s done manually by a Fera employee. This takes hours, and you’re asked why you need the export. That’s none of anyone’s business and feels extremely old-school.

Review management limitations
Approving and especially deleting reviews is far too restrictive. You can’t simply remove a review without notifying the customer. While this may be related to Google guidelines, as a store owner you should always retain full control. Sometimes reviews are simply false or malicious, and there should be a fast, frictionless way to delete them.

Major workflow issues
New products created by duplicating an existing product automatically receive a 1-star rating. Removing this requires repeated support requests.
Fera’s own workaround is essentially to write reviews yourself.

Creating product groups is unnecessarily complicated and only possible via tags or titles — not via SKU. This might work for small shops, but it’s completely unsuitable for larger operations.

Because of all this, we’re now actively in the process of replacing Fera with another solution.

Conclusion
Fera looks great at first and has real potential in terms of design. But in daily operations — especially for larger businesses or multiple stores — it becomes a frustrating time sink.
Slow performance, poor usability, restrictive review controls, outdated CSV handling, and unresolved long-standing issues make it hard to justify continued use.

Recommendation: I would not recommend this app. It may feel promising initially, but in real-world, day-to-day usage it quickly turns into a challenge rather than a help.

(Most of these issues were already reported to Fera 6–12 months ago, yet nothing has been improved since then.)

Bad app, every few month changes conditions to charge you more money, doesnt work properly

It was better when it was less complicated. I have attempted to add my reviews to my website, it isn't working, I am unable to customize the widgets. I might just cancel this.

If you want a reliable and stable review platform, stay away from this app. Our reviews have been down for 3 days due to slowness issues on their server, which is likely causing the widgets not to display. We keep receiving the same response every time we contact them, and they still don’t know how to fix their own server in this AI era. What a shame. We are considering switching.

O aplicativo já foi bom, ultimamente só está dando dor de cabeça. As avaliações parar de aparecer sem motivo algum. Do tempo que você percebe que está sem, pode ter se passado dias sem mostrar as avaliações para os clientes. Além disso, o suporte é sempre demorado nas respostas.

UPDATE (AS OF 2 DECEMBER 2025)

I definitely DO NOT recommend this app anymore as despite being a high-tier paying loyal user with their company for many years, they have recently discontinued the "Show Social Proof Popups" feature silently and without informing store owners about it too, until I asked the chat staff. I was totally appalled at how I'm being treated and it's no wonder our sales have suddenly saw a sharp dip due to the 'facade' of inactivity around our website store.

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Been a user of this amazing app for many years now and I couldn’t recommend this enough! Mercy, the agent that was assigned to me, was nifty and very helpful and polite and most importantly, helped me to solve the problem of my widget not popping up for my mobile site and I’m very pleased with her work!

The worst customer service experience I've had!!!

The #Recently Sold Counter and Social Proof Popups Widgets aren't working on our website. We've contacted customer support about this issue. Here's their response:

Hi there,

Thanks for reaching out!

Those widgets are legacy widgets, and they are already discontinued. We are now focused on review widgets only.

Just in case you are looking for alternative apps that have the same widgets, you can check the link below.

DO NOT RECOMMEND, use judge.me reviews instead. I’ve been using this app for 4 years, but I’ve now decided to switch to a more affordable alternative. After canceling my plan, I was immediately locked out of the app — even though I had already paid for the current billing cycle and should still have access until it ends. This feels unfair and unprofessional. If I paid for the service, I should be able to use it until the period I paid for expires. Very disappointing experience after years of loyalty.

Edit after their reply: They are completely lying. It took days for them to reinstate even basic access, despite multiple complaints to their customer service and also to Shopify. However, the access they provided was useless—it wasn’t at the membership level I had paid for, which is necessary to operate the app normally. The app remained completely unusable, so they were acting in bad faith, and as you can see from this reply, they still are in bad faith. Stay away from these people. In the end, Shopify itself had to reimburse me for the app fee, admitting Fera acted very wrongly, refusing to provide the service I had already paid for, and also refusing to reimburse me.

Removed features and placed behind a paywall gradually, increased prices with no benefits.

Après avoir utilisé FERA et reçu plus de 300 avis, FERA nous a obligé à prendre leur version payante alors que leur version gratuite n'était pas limitée dans le temps. Nous avons bien conscience que le système du gratuit a ses limites mais notre échelle de travail ne nous permettait pas de prendre leur version payante assez chère.
FERA nous a alors obligé ce passage au payant, que nous n'avons pas pu prendre, en nous coupant tous simplement l'accès à l'appli. Nous avons alors demandé de récupérer nos avis mais FERA a refusé alors que cette option était bien proposée dans l'appli. Pas très classe de leur part.
De plus, depuis un petit moment déjà, FERA avait utilisé un petit stratagème assez malin pour nous obliger au payant. Ils ont tout simplement ajouté sans notre accord un utilisateur supplémentaire à notre compte, ce qui en faisait donc deux au total avec l'administrateur, alors que la version gratuite ne le propose pas. Nous avions alors des messages permanents pour passer au payant. Il était alors impossible de modifier ce second profil abusif, ni même de le supprimer.
Nous avions tenté une médiation avec leur service client afin de régler ce problème, mais comme de par hasard, celui-ci est devenu réservé aux versions payantes juste après...
Petite cerise sur le gâteau, après la suppression de l'appli de FERA qu'ils ont eux-même exécutés sur notre site, leur CEO nous a envoyé un message nous indiquant qu'il était déçu de notre désinscription à FERA... Je n'ai pas répondu. Nous sommes très déçus.