Fera Product Reviews App

I had the free version since December and it worked great. About a month later they cap how many reviews I can have. Then about a month after that they suspended my account and tried to force me to pay for it. I had to reach out to support to export my reviews that I already had. What a pain in the butt. I do NOT recommend this software at all.

Roel helped solve an issue we were having with a product. Thanks for fast and effective work.

I have recently started to use Fera. It is quite simple process to intergrate it with shopify store and also theire customer support on an issue I was having was solved within 3 hours of me sending an email to their support team. So far so good.

Après avoir utilisé FERA et reçu plus de 300 avis, FERA nous a obligé à prendre leur version payante alors que leur version gratuite n'était pas limitée dans le temps. Nous avons bien conscience que le système du gratuit a ses limites mais notre échelle de travail ne nous permettait pas de prendre leur version payante assez chère.
FERA nous a alors obligé ce passage au payant, que nous n'avons pas pu prendre, en nous coupant tous simplement l'accès à l'appli. Nous avons alors demandé de récupérer nos avis mais FERA a refusé alors que cette option était bien proposée dans l'appli. Pas très classe de leur part.
De plus, depuis un petit moment déjà, FERA avait utilisé un petit stratagème assez malin pour nous obliger au payant. Ils ont tout simplement ajouté sans notre accord un utilisateur supplémentaire à notre compte, ce qui en faisait donc deux au total avec l'administrateur, alors que la version gratuite ne le propose pas. Nous avions alors des messages permanents pour passer au payant. Il était alors impossible de modifier ce second profil abusif, ni même de le supprimer.
Nous avions tenté une médiation avec leur service client afin de régler ce problème, mais comme de par hasard, celui-ci est devenu réservé aux versions payantes juste après...
Petite cerise sur le gâteau, après la suppression de l'appli de FERA qu'ils ont eux-même exécutés sur notre site, leur CEO nous a envoyé un message nous indiquant qu'il était déçu de notre désinscription à FERA... Je n'ai pas répondu. Nous sommes très déçus.

As store owners, we all know how frustrating a bad review can be — but I felt I had to speak up for others who might find themselves in the same situation I did. It's disappointing that there's no longer a free plan available. Honestly, it feels like the company is just hoping users won’t look elsewhere.

That said, there are great alternatives out there. I recommend checking out Air Product, TYDAL or Judge.me — all of them offer free plans and, in my experience, work much better.

Excellent app with outstanding support! I recently switched my website from Wix to Shopify, and the Fera team has been incredibly helpful and responsive throughout the process. Their prompt assistance made the transition seamless. Highly recommend this app—great value compared to other options available!

Fera has been an absolute game-changer for my Shopify store! The app is super user-friendly, making it easy to collect and display reviews in a way that looks beautiful and professional. I love the customization options, and the ability to add photos and videos to reviews really helps build trust with my customers.

The support team is also fantastic—quick to respond and always helpful. Since using Fera, I’ve noticed an increase in customer engagement and conversions. If you’re looking for a seamless and effective review app, this is the one! Highly recommend!

Love Fera and the team - they always assist with any issues instantly!

I have to admit that the customer support is amazing! Even though I had some struggles with Fera and a few of their changes, their team is always there to help. Thank you

I had a terrible experience with the app. I have been emailing the company for over a week. All of my customers reviews that I received with using their app are gone. No one has returned my emails other than saying they will look into it. However, I still haven't received an answer as to what happened nor a refund for paying for a service from 2022-2025 and all my reviews I paid for are gone. If I could give the
company zero stars I would. I just want my reviews I paid for back or a refund simple. They refused to do either and told me to start over and work give me a free month of service.
Update: 1/28/25 fera decactivited my account and removed my reviews again after I contacted their company about a issue. And they gave me a hard time about a refund. Free month never used. This company robs other companies. Find a better company to work with