“The new Shopify app every merchant will want.”
-Shopify's Top Rated Developers [WeMakeWebsites.com]
It's hard to understand your customers when you never actually see their face, hear their voice, or interact with them. But as a store owner, you know how important your customers are. Especially when it costs 6-7x more to acquire a new customer than keep an existing one!
Fetch helps you understand your customers and sell more. All in 1 tap!
The more reviews you collect, the better you understand what’s really happening in your store. But when giving feedback isn’t mindless, 98% of customers remain silent. With every additional task required, you are losing a percentage of responses.
So we eliminated every unnecessary step, making it easier than ever to hear from your customers. Fetch is the industry’s first true 1-tap system. It’s actually faster to respond than it is to delete the message. You don’t even have to leave the email! Simple enough to get 9x more feedback!
Pretty cool, right?
Once you understand your customers, you can learn and grow into the best store possible by making the best and most informed decisions possible!
How it works:
Every reviewer is shown a “thank you” page, where you can present them a promotion. Think of it as a little gift for giving their feedback (check the screenshots →). It’s a great way to evoke customer loyalty and grow repeat purchase rates…not to mention boost customer satisfaction. Showing you care goes a long way!
We all know it’s a lot easier to keep a customer than to acquire a new one, so maximizing their lifetime value like this is everything for ecommerce.
Fetch is 100% automated. We take care of the proactive feedback collection, as well as gathering and organizing all of the responses. This leaves you more time to focus on running your store!
Since you know your business best, everything is fully customizable. You get to choose your own questions to ask, select a delay that matches your business model, and create your own “thank you” message/promotion.
Best of all, we make it simple for businesses to check how they’re doing. Everything is available in your online dashboard, 24/7. We’ll even send you a summary every month.
The interaction doesn't need to end there. With Fetch, you can reach out to any customer about the review they gave. Take this opportunity to engage high priority customers, whatever that means for your store, and make sure you’re in touch with your loyal community.
We provide you with their name, email address, date of review, and of course, their feedback. You’re free to talk to them however you feel, about whatever you want—it is your business, after all! Start the conversation and begin truly understanding your customers.
Setting up Fetch is just as simple as we made feedback. 3 steps and 5 minutes--that’s all it takes to be fully up and running.
No tricks, no waiting, and no coding required. Just a couple minutes and a pinch of creativity.
But if you need some help getting set up, check out our help page for a full walk-through.