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We've been using Fetchapp for over 10 years. We have over 1,000 downloads almost every day and Fetchapp has been very reliable and easy to use. Support has also been helpful and responsive when needed.
Thank you so much for your kind review, and Thanks for being with us for all these years!
One of the best apps on the marketplace for our business, we have been using it now for for a few years without any issues.
We have used this app for about 10 years now for our software publishing company and have been extremely pleased with the function & support of this product. Very highly recommended.
We've been using FetchApp for a long time and we've had no issues. It's incredibly easy to manager and add new products. You also get total control of setting the number of times a product can be downloaded, cancel orders or resend orders. I'd happily recommend it!
Great when it works but beware, in the month I've been using this app it has twice had an 8hour outage resulting in customers not receiving their download links.
The outages have occurred out of regular office hours and it seems there is no-one in the Fetch App office to either monitor the system or respond to support tickets making me wonder why "support staff on call 24/7/365 to ensure best performance" is listed on their website under the features list.
I understand that technology breaks but who can afford to wait until someone rolls into the Fetch office to fix a server issue that occurred after 6pm the previous day?
Again, great app when it works but if you use this app be prepared to stay up all night manually sending download links to your customers or set-up a revised order confirmation warning customers of a delay in the delivery of their download links.
Currently seeking an alternative download app.
I have only started using this app on Saturday evening and allready had a big respsonse to our download, I have been delighted with FetchApp, I had a wee issue but they have resolved this and I now know where to go if this happens again. Totally brilliant. I went for 50mb package. Definately gets 5 stars from us.
Excellent. I don't have to do a thing when a xustomer orders and it all runs so smoothly. No problems over the 2 months I've been using it and I deal excusively in pdf downloads.
Awesome app and very easy to manage for our shop
We have used many apps from the Shopify App store, but this one doesn't even compare to the rest. Our business would not be the same without FetchApp! We sell stock photos at www.looklagoon.com and this app allows us to deliver the download links to our customers instantly upon purchase. The integration with Shopify is absolutely amazing - all you have to do is click "Import Products" and it does all the work for you.
We host our photos elsewhere (some are very large files), and use FetchApp to deliver the links to our customers. We haven't seen any issues at all, and the customer service they provide is fantastic as well.
There are so many excellent features that come with this app - customizable email templates, sales reports, and more. If you are looking for a way to offer digital downloads, FetchApp is definitely the way to go! Highly, highly recommend this app!!! A+++
App does what it says it does. Easy, reliable and reasonably priced in my opinion. User interface etc. could be prettier, but that doesn't really matter in terms of our experience with the app.