FetchApp

We are using Fetch to send out redemption codes for a 3rd party services we are selling online and it has saved us hours of daily manual work by automating this process for us. Shopify integration is A+ and the Fetch support team is simply amazing. If you are selling digital products or like us, need to send your customers codes by email after they purchase digital services, Fetch is what you need.

After having used this App for over a year now, i can say that it is simple fantastic. It has never failed us once, it is easy to use and very easy to set up.

I use this app to sell hundreds of digital products on my shop. I really like how it works, it's very smooth and easy to use. Customer service is awesome.

Really amazing app, helped me a lot with shipping my digital products and license keys, the support team is very helpful and quick to respond, would definitely recommend giving it a shot.

If you need digital downloads for your products... this is the app to do it. It has everything that you want.

This is a great app. It is very functional and powerful. It's a bit pricey, but since I'm selling only downloadable goods, it makes sense for me. It is certainly worth the money. Thanks Fetch!

Great when it works but beware, in the month I've been using this app it has twice had an 8hour outage resulting in customers not receiving their download links.

The outages have occurred out of regular office hours and it seems there is no-one in the Fetch App office to either monitor the system or respond to support tickets making me wonder why "support staff on call 24/7/365 to ensure best performance" is listed on their website under the features list.

I understand that technology breaks but who can afford to wait until someone rolls into the Fetch office to fix a server issue that occurred after 6pm the previous day?

Again, great app when it works but if you use this app be prepared to stay up all night manually sending download links to your customers or set-up a revised order confirmation warning customers of a delay in the delivery of their download links.

Currently seeking an alternative download app.

I have used this app very successfully for the past 2 years without problem. However over the last 48 hours I struck a problem uploading files - FApp told me the files were successfully uploaded and I went ahead and attached them to my products - without any warning that the files were "created" but not in fact "uplpaded". So when I sent the email out with the updated files (to over 300 customers), they were unable to download because the files were not there. FApp told me the problem was the browser at my end. I cleared the settings of all browsers without luck. I then got our IT guys involved (at $$) who also could not upload using their computers. Long story short after 2 days FApp tells me it was a naming issue (I had "+" symbol in the name). My very first ticket I asked if it was a naming issue and this seem to be ignored. In the mean time I had some very frustrated customers and FApp seemed to have no sense of urgency re my issue. Good app but poor customer service (particularly untimely) in times of need.

The app was working fine for 3 months even though the GUI design is sloppy and looks old, but now suddenly does not deliver the license key to my customers or shows new orders in the order section. I've been dealing with all and sending everything manually because it just stop working. Also today I found that I can not login to my account with them. Whatever is going on if they fix it, I get back to using it but for now, I when with the competitor.

I have mixed feelings about this app..so much so that this is the first 3 star review I've made. When the app works it does an amazing job!

Here are the pros of fetchapp;

-It's free unless you need to use their storage. We do not need much storage so this has been the cheapest option so far.

-The app tells you if you have duplicate licenses within a single product. While most apps have this feature, I still consider this a pro.

-Importing and syncing products to your website is super easy.

-Customer Support has been helpful in the small number of times we have needed some assistance

Now here are the cons

-Removing licenses from a product is super tedious...unless you delete that product from fetchapp.

-There is no option to select how many license keys are distributed per order.

-Downloads are limited to 100 licenses per order. This is a HUGE issue for me. Some orders have contained as many as 1000 licenses. It is a major pain trying to remove the licenses from the app and manually send them to the customer. This was a deal breaker.

-Down times for the app were more common with fetchapp than it has been with other applications we have used.

-We used a custom email template to take away all of the unnecessary clutter this app comes default with. Sometimes the email template doesn't work like it's suppose to. All of the blame can't fall onto fetch app..but the preview of the template should do a better job of being consistent. Basically, sometimes it works and sometimes it doesn't. How convenient...

-This app just like every other app is designed with all digital downloads in mind. Sort of a universal fit to it. This works great for most businesses..However, if you need an app strictly for license keys (and not an actual download like a picture or music) well good luck finding one that works efficiently.

So to summarize - This app may or may not fit your needs. While it isn't a bad application, it is not what we need in order to operate this business efficiently.