Overall rating Based on 28 reviews
Simple app that works flawlessly! It's very easy to setup. Only took us 15 minutes to install, setup and load our products!
We've been using Fetch for years with virtually zero issues. It works so well that it actually makes us wish we had more digital products to sell!
Absolutely LOVE Fetch! It's great to have for sending eBooks to our customers. Best of all, their customer support is amazing! They are always more than happy to help you when you're in need. Especially late on a Thursday night.
My entire business runs off Fetch. We sell downloadable training videos for filmmakers. Fetch makes it very easy to set up and run. And they're very helpful with tech support though this is rarely needed. An a+ service.
I absolutely LOVE fetch! I also sell really large files (.psd templates) and fetch has always handled them with no problems.
When I have contacted customer service with a question, I am always greeted with a super fast, friendly reply from someone who actually sounds like a real human. :)
Another thing I've really loved about fetch is they're ability to prove me wrong... just when I think they couldnt possibly improve on the site, they release a new feature that saves me time, and makes life easier. :)
I seriously can't say enough good about the app or they're service. :)
Fetch combines an outstanding utility with top-notch customer service. I largely chose shopify as my storefront because of the power of this handy tool for digital delivery. Even better, they not only promise but also deliver on constant improvements to the system.
This app is phenomenal, and the customer support is outstanding. I've had hardly any issues in the last six months, and most of the problems I had earlier on were actually Shopify issues rather than Fetch glitches, but the folks at Fetch took things on anyway. Fetch is the whole reason I didn't give up on Shopify - they ROCK!
The combination of Shopify and Fetch is the perfect duo. I have been using Fetch for over a year now and it has revolutionized the way I do business. I run my website from New Zealand which means I am on a very different time zone than Europe and the US. Fetch allows me to happily go off to sleep knowing that sales will be taken care of through the night. When I wake up it is great to see all the automated sales that have happened through the night while I have been in dreamland. I will definitely be looking at ways to expand my business using Fetch in the future.
Fetch is a great application that does exactly everything it says it does for a very affordable price.
But what really sets Fetch apart is the tech support -- the support staff was EXTREMELY helpful. They replied to every one of my emails in a timely and polite fashion, and stuck with every issue until my questions were answered, the problem was fixed, and I was satisfied, all the while being friendly and cordial. I would absolutely recommend using Fetch if you're on the fence about whether or not to use Shopify to handle digital downloads.
Great app, even better support. Emailed them about an issue and they responded in less than an hour. They even kept me updated while they patched our account to accommodate our store's unusual setup. So I did what any sensible and decent human would do: I wrote them a haiku.
"Fetch: by Pixallent"?
More like "Sweet: by Excellent".
Good game. You guys rock.