The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Great when it works but beware, in the month I've been using this app it has twice had an 8hour outage resulting in customers not receiving their download links.
The outages have occurred out of regular office hours and it seems there is no-one in the Fetch App office to either monitor the system or respond to support tickets making me wonder why "support staff on call 24/7/365 to ensure best performance" is listed on their website under the features list.
I understand that technology breaks but who can afford to wait until someone rolls into the Fetch office to fix a server issue that occurred after 6pm the previous day?
Again, great app when it works but if you use this app be prepared to stay up all night manually sending download links to your customers or set-up a revised order confirmation warning customers of a delay in the delivery of their download links.
Currently seeking an alternative download app.