FT: Frequently Bought Together
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When i found this app not working properly, I reached out for help from their staff and had it corrected in not time. I love this app and will continue using it. Thank you!
These features are very useful, and the customer service staff were very patient in answering my questions.
scam app billed me even after i uninstalled. How do i get my money back
Hi Phera Lab Store admin,
I sincerely apologize for any inconvenience you may have experienced.
I’d like to take a moment to clarify your concern. Upon review, I can see that your account was in the billing cycle of April 23, 2026 – May 23, 2026, during which charge was applied.
Although the app was removed on April 26 during this billing period, the charge remains valid as it was generated at the start of the billing cycle.
In line with Shopify’s policy, charges for recurring app fees begin once the app is approved and continue at the start of each billing cycle. This means that even if an app is uninstalled shortly after installation, a charge may still appear due to the billing timing. Uninstalling the app prevents future charges, but it does not cancel any charges that have already been applied to the current billing cycle.
We strictly follow Shopify’s billing policies, and you can find more details here:
https://help.shopify.com/en/manual/your-account/manage-billing/billing-charges/types-of-charges/third-party-charges/app-charges
We sent you multiple emails but still have not received any reply. Kindly reply to us at support@fether.app for further assistance.
Thank you for your understanding, and I look forward to hearing from you.
Best regards,
Julie
Fether Support team
really good help service support
simple and easy to install.
Great app. Easy to use.
Awesome and very good recommended for starters
Hemos tenido algunos problemas (bugs) con Fether en nuestra tienda, pero siempre que se rompe algo nos brindan soporte enseguida y nos ayudan a resolverlo.
usefull
I recently integrated the Frequently Bought Together (FBT) app into my online store, and the results have been nothing short of impressive. This tool has not only increased my average order value but also significantly enhanced the shopping experience for my customers.
