Digital Downloads ‑ Filemonk

Digital Downloads ‑ Filemonk

리뷰 (416)

전체 평점
4.9
평점 수준당 개수
  • 평점의 94%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 0%가 별 1개입니다
2024년 11월 3일

Filemonk is doing exactly what we need it to do, deliver digital files to our customers. So far it's perfect, exactly what we needed.

Giants of the North
캐나다
앱 사용 기간 4개월
답글 Artos Software개 2025년 1월 22일

Thank you for your kind words! 😊 We’re thrilled to hear that Filemonk is delivering exactly what you need and meeting your expectations perfectly.

If you ever have any questions or need assistance, feel free to reach out—we’re always here to help. Wishing you continued success with your digital deliveries!

- Sneha / Senior Technical Support Specialist

2025년 2월 16일

Great app definitely surpassed my expectations

Posh Digital Palace
미국
앱 사용 기간 3개월
2024년 11월 24일

Shashi helped me to make sure and to reassure me that my very first E-Book was downloaded correctly and was working as it should. Thank you Shashi for your help.

Pierce Homestead
미국
앱 사용 기간 10일
답글 Artos Software개 2024년 12월 9일

Thank you for your review! We're glad we could help setup your first digital product and test it to ensure everything works smoothly. We wish you the best for your store.

We're always here for you if you need anything else at all! :)

- Sneha / Merchant Success Team

2024년 11월 12일

I am truly impressed by their customer service. The team is incredibly prompt, professional, and knowledgeable. They go above and beyond to be helpful and approachable, making every interaction a pleasant experience. I genuinely appreciate their friendly and caring approach.

AIM ATTITUDE
미국
앱 사용 기간 3개월
답글 Artos Software개 2025년 1월 13일

Thank you so much for the kind words! I'm thrilled to hear that you had a pleasant experience with our support. It was my pleasure to help with the DKIM authentication to ensure your digital downloads are sent smoothly through your custom email.

If you need anything else, don't hesitate to reach out!

Nagaraj / Technical Support Specialist

2024년 11월 2일에 편집됨

After an initial miscommunication the app developer reached out to find a solution. Would update to 5 stars once this will be finalised.

Naturcontact US
미국
앱 사용 기간 10개월
답글 Artos Software개 2024년 11월 12일

Thanks so much for writing a review and for working with me in understanding the problem and rectifying it. It's been 2+ years of running Filemonk and we work hard to do our best in supporting merchants. Let me know if there's anything else I can help you with. :)

-- Sandesh / CEO

2025년 1월 11일

It's complicated, but the help desk is very helpful.

Lean Material Handling Store
미국
앱 사용 기간 1년 초과
답글 Artos Software개 2025년 1월 22일

Thank you for your feedback! 😊 We appreciate your honesty and are glad to hear that our help desk has been able to assist you effectively. We’re always working to make the experience smoother, and we value your input as we continue to improve.

If you ever need further assistance or have questions, feel free to reach out—we’re here to help!

- Sneha / Senior Technical Support Specialist

2024년 10월 10일

I've been really pleased with this app! The support is brilliant, they answered within minutes (I just had an issue with DKIM authentication) and they solved my problem within the hour. I love the customisation, the setup was easy and being able to change the templates is great. Files are issue to upload and link to products, overall 5 stars all the way!

sewecofabrics
영국
앱 사용 기간 7개월
답글 Artos Software개 2025년 1월 13일

Thank you for your wonderful feedback! I'm so glad to hear that you found the setup easy and that the customization options work well for you. It was my pleasure to assist with the DKIM authentication and Shopify's App Proxy settings to ensure your digital downloads run smoothly.

If you ever need any further help, feel free to reach out!

Nagaraj / Technical Support Specialist

2024년 11월 20일에 편집됨

In just one day, all clients are unable to download files as they are flagged as 'infected.' We're now receiving more and more emails every hour from clients concerned that we may be spreading viruses. This issue is a significant setback for our company. Currently, the app is unusable, as even we are unable to download our own files.

UPDATE
Thank you, Sandesh, for the thorough explanation and for addressing the issue with such detailed insight. We’re glad to see that significant changes have been implemented to improve the app’s security. For now, we’ll keep our rating at 3 stars, but if things run smoothly over time, we’ll consider updating our review. In the meantime, we’ll continue testing to ensure our clients don’t encounter any further upload issues. We appreciate your proactive steps and hope this leads to a more reliable experience for everyone."

UPDATE 2
It's been a week and all the problems have disappeared, it seems that the newest updates were truly needed for it to happen. We're really happy from the results, so the review goes back up to 5/5.

Speakalio
폴란드
앱 사용 기간 7개월
답글 Artos Software개 2024년 11월 11일

Hey there! Thanks for writing a review, and I'm sincerely sorry for the trouble. Unfortunately, one of the stores using Filemonk sold malicious content; our domain was then flagged by Google and we had to work through a security review to get it resolved. Within 24 hours of being made aware of the problem, we got it fixed and now we're working on a few more changes to ensure that this never happens again.

Filemonk operated on a trust-based system - we believed that most content sold is legitimate and there was no need to police it. But increasingly, I can see that we need to do better to protect our merchants and your customers. To that extent, we're introducing new moderation checks, introducing an acceptable content policy, changing how we handle downloads and email domains. It's the broadest set of changes on the security front in a long time.

I've sent a more detailed reply to your email with specific details on what we're doing. Please do take a look and I'd love to hear from you on it. Once again, sincerely sorry that we didn't do all of this ahead of the issue. In any case, my only priority is ensuring that this cannot happen again and we'll work as hard as we have to to make this true.

-- Sandesh / CEO

2024년 12월 10일

This app is great - I've shopped around looking for the easiest customer experience, and Filemonk is it! Thanks for creating this one!

Ella Vatour
미국
앱 사용 기간 4일
답글 Artos Software개 2024년 12월 26일

Thank you for the fantastic review! I’m thrilled to hear that Filemonk is meeting your expectations and providing a seamless customer experience.

It was a pleasure assisting you with verifying your account and setting up additional storage under the early-stage program. If you need anything else, just let me know. We’re here to help!

- Nagaraj / Technical Support Specialist

2024년 12월 10일

Greatest service for digital downloads. And customer support is fast, polite and concise. Can recommend :)

Det Barnemad
덴마크
앱 사용 기간 2개월
답글 Artos Software개 2024년 12월 19일

Thank you for your wonderful review! We're glad to know that you're loving the app and our team was responsive and polite in answering your queries. We wish you the best. :)

If you have any issues/ concerns, please do feel free to reach out to us!

- Sneha / Merchant Success Team