Digital Downloads ‑ Filemonk

Digital Downloads ‑ Filemonk

리뷰 (373)

전체 평점
4.9
평점 수준당 개수
  • 평점의 94%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 0%가 별 3개입니다
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2024년 7월 23일에 편집됨

L'assistance m'a aidé et a résolu mon souci de DKIM pour approuver mon adresse mail. Cependant, cela a pris beaucoup de temps, environ 2 heures pour moins de 10 messages. Soyez patient si vous avez un souci.

J'aime beaucoup l'application et ses fonctionnalités, qui sont vraiment excellentes et répondent bien à mes besoins. Toutefois, le service client est crucial pour les utilisateurs, surtout dans des situations urgentes. Mon problème était assez urgent et cela faisait 3 jours que je n'arrivais pas à le résoudre avec les explications dans les paramètres. Donc, quand le service client traîne, c'est un peu décevant.

Malgré cela, l'application dans son ensemble reste super, et le prix est très abordable pour ce qu'elle offre. Avec quelques améliorations du côté du service client, l'expérience utilisateur serait encore meilleure.

SissyShop
프랑스
앱 사용 기간 5개월
답글 Artos Software개 2024년 11월 11일

Hey there! Thanks for writing a review and appreciate the kind words about the app. I totally understand the frustration with not receiving messages on time. When you worked with our team to set up the app, our average response time was in the 30 minutes range. Since then, we've made massive improvements - in process and team - and our average response time is now down to < 10 minutes. Which means that any issue, no matter how big or small, will be addressed fast. :)

Thanks again for using the app! And I hope that you can see the effects of our improvements here. Let us know if there's anything we can help you with!

-- Sandesh / CEO

2024년 7월 29일

Everything worked perfectly, thanks to sneha from filemonk team for helping me setup my store.

My Store
인도
앱 사용 기간 3개월
2024년 7월 19일

I haven't launched my store yet, but I do have everything set up with Filemonk. I also have already tested all of the processes and can confirm that they all work smooth. With the $20/m plan (which their great support can get lowered if you are just starting out) you can have your full system for your digital products 100% in your store, with no Filemonk branding on any screens. It is 100% customizable to what you want it to look and feel like. If you're looking to get into the digital product space, and want a reliable app by your side? You found it!

Essential E-books
미국
앱 사용 기간 4일
답글 Artos Software개 2024년 7월 26일

Thank you for your detailed review! We're thrilled to hear that you're happy with Filemonk's setup and our wide range of customization options. It's great to hear that you love having the download page integrated into your store.

If you need any further assistance as you launch your store, we're here to help!

- Sneha / Merchant Success

2024년 10월 22일

Does what it claims to do. Good communication

Kilbaha Education
오스트레일리아
앱 사용 기간 4일
답글 Artos Software개 2024년 11월 7일

Thank you for your review! I'm glad you're liking Filemonk and it helps you sell your digital products easily through files stored in Dropbox. We wish you the best!

We're always here for you! :)

- Sneha / Merchant Success

2024년 8월 5일

Tons of customization options for customer views, emails, orders, etc; easy bulk importing of digital files and bulk attachment to products; quick responsiveness by team - really excellent app!

American Composers Alliance
미국
앱 사용 기간 5일
답글 Artos Software개 2024년 8월 20일

Hi there! Thank you so much for taking the time to write such a kind review, we appreciate it :)

Glad to hear that you were able to customize the settings based on your preference. Best of luck with everything.

-Anaam / Merchant Success Lead

2024년 9월 8일

Love the app, my customers do too

King Stories
미국
앱 사용 기간 18일
답글 Artos Software개 2024년 9월 17일

Thanks for the awesome feedback! We're delighted to hear that both you and your customers love Filemonk to sell and receive digital products.

If you need any support or have more feedback, just let us know! :)

- Sneha / Merchant Success

2024년 8월 16일

Very user friendly. Fantastic tech support.

GOBO GALLERY
미국
앱 사용 기간 3개월
답글 Artos Software개 2024년 8월 30일

Thanks for the great review! We're delighted that the app is easy to navigate and that our tech support has made a positive impact. We wish you the best for your business.

If you have any more questions or need further assistance, feel free to reach out!

- Sneha / Merchant Success

2024년 7월 31일

Very user friendly and extremely helpful support

reBrand.Me
남아프리카
앱 사용 기간 대략 2개월
2024년 7월 3일

It's a great app for selling digital products. It's very simple to use.
The feature I like the most is I get the mail immediately when the file fails to get delivered. This helps me to provide better support tou customers

Templates Bazaar
인도
앱 사용 기간 4개월
답글 Artos Software개 2024년 7월 5일

Thank you so much for the review! So glad to know Filemonk simplifies selling your digital products and our email notification on failed deliveries keeps you updated. We're here to help anytime. :)

-Sneha / Merchant Success

2024년 10월 22일

Thank you very much for the customer service's help. The response was very fast and helped me solve all the problems. This APP is definitely the first choice APP for customized artworks.

PaletteTales
홍콩(중국 특별행정구)
앱 사용 기간 대략 4시간
답글 Artos Software개 2024년 11월 7일

Thank you for your wonderful review! I'm glad we could help setup your own custom email to send emails to your customers and customize the email template. We wish you the best!

We're always here for you! :)

- Sneha / Merchant Success