Digital Downloads ‑ Filemonk
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
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It was free when I got it a few months ago and now it's 3gb free bandwith per month. That's like nothing. Digital Downloads by Shopify gives more and is free. This got paid, we lost functions, so this app goes bye bye
Hey there! Thanks for writing a review, and sorry for the trouble. We do our best to support merchants with a high quality app that's feature rich and incredibly cost effective. While we ran the app free for some time, we had to introduce paid plans eventually to continue building the app. Since your review, we've added more plans and options - now you can sell up to 30 orders per month for free and upgrade only when you're ready. Not only that, we run seasonal promotions that can get you the app for up to 60% off for 3 months.
We'd love to see you on the app again if you'd consider giving us another chance. I'm sure that you'll come to love the app after seeing how far we've come in feature set and pricing. :)
-- Sandesh / CEO
I wanted to offer subscription products to my store, so I purchased this, however there was no support available to assist me with setup, so I cancelled,
Hey, there. Kartik here from Filemonk. Thanks for trying out my app and leaving your feedback! I understand that my delayed response was not ideal. I'm sorry about that. I'm a 1 person team, and I try my best to be available for all customers 24*7. Unfortunately, I was not able to do that in the last 24 hours because I was in between multiple flights & airports tending to a personal family emergency. I could not find a stable internet connection to reply in time.
I see 4 missed chats from your store sent in 14 hours between 15 Nov 04:36am and 09:41pm. I do my best to reply within 24 hours and I would have replied latest wthin 48 hours (as you may have seen my email by now). Again, my sincerest apologies for being unable to reply so quickly. My family comes first and I had to take care of them.
I'd be more than glad to help you out. Filemonk is quick to set up and easy to get started. Please take a look at your inbox and reach out at anytime. :)