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Amazing customer support
Really great so far and fantastic customer service!
Thank you so much for your kind words :) We're glad our Merchant success team was able to help you out.
Please feel free to reach out for anything else, we're here to help!
- Anaam / Merchant Success Lead
Tons of customization options for customer views, emails, orders, etc; easy bulk importing of digital files and bulk attachment to products; quick responsiveness by team - really excellent app!
Hi there! Thank you so much for taking the time to write such a kind review, we appreciate it :)
Glad to hear that you were able to customize the settings based on your preference. Best of luck with everything.
-Anaam / Merchant Success Lead
This app is very easy to use. I've used it for e books and music files, always with perfect results. Highly recommend!
good to use
Thank you for the review. So glad to know that Filemonk is easy to use. We're here to help anytime. :)
- Sneha / Merchant Success
The customer support for this app is amazing. They responded quickly, were incredibly helpful, and resolved my questions with ease. Their dedication to customer satisfaction is outstanding. Highly recommend! Thanks Shashi & team!
Thank you for your kind words! We're glad to hear our support team could help quickly and effectively. Your satisfaction is our priority. Thanks for recommending us! We wish you the best for your digital sales. :)
- Sneha / Merchant Success
File monk is a great Add on for your shopify store, if you have a digital product.
Is super easy to install and track your orders. They also have a feature where if you change the file of one of your products you can notify to all previous clients. 10/10
Thank you for your review! Glad to know that Filemonk is super easy to use and helps you notify all your previous customers if a digital product is replaced. I wish you the best for your business. :)
- Sneha / Merchant Success Lead
Worth a try. Very easy to use.
This is the best digital products app on Shopify.
First of all, it's one of the only apps I could find that allows an external link to digital products rather than a downloadable file. My digital products are already hosted online, so there is nothing to download, but Filemonk lets me use the download button as a link. (Other apps always require you to upload a file). The button appears on thank you pages and in an email. And customers can always revisit the order page where their digital products are listed. Perfect.
Also, they have excellent support. Sneha and Anaam dealt with all my questions within minutes. At one point I even asked to adjust a feature and it was implemented by the developers the next day.
The pricing is affordable and they are generous with discounts. The feature ideas forum tab is a good sign that they listen to feature requests.
I highly recommend Filemonk!
I haven't launched my store yet, but I do have everything set up with Filemonk. I also have already tested all of the processes and can confirm that they all work smooth. With the $20/m plan (which their great support can get lowered if you are just starting out) you can have your full system for your digital products 100% in your store, with no Filemonk branding on any screens. It is 100% customizable to what you want it to look and feel like. If you're looking to get into the digital product space, and want a reliable app by your side? You found it!
Thank you for your detailed review! We're thrilled to hear that you're happy with Filemonk's setup and our wide range of customization options. It's great to hear that you love having the download page integrated into your store.
If you need any further assistance as you launch your store, we're here to help!
- Sneha / Merchant Success