Digital Downloads ‑ Filemonk

Digital Downloads ‑ Filemonk

评论 (416)

整体评分
4.9
每个评分等级的数量
  • 94% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 0% 的评分是 2 星
  • 0% 的评分是 1 星
2024年11月25日

this app has been great and really easy to set up! I love all the features and customizations, like watermarking my files, adding download buttons and links where I want them, etc. The support is also great! They are really friendly and I've received help really quickly, taking care of any issues I've come across. They've also shared links to instructions on what they've done so I'm able to learn how to update things on my own in the future as well. Highly recommend!

From Blank Pages
美国
24天 人在使用应用
Artos Software已回复 2025年1月2日

Thank you for your wonderful review! We're thrilled to hear that you're enjoying the app's features, including watermarking files and customizing download buttons and links. It's great that our team could assist you quickly and provide helpful instructions to empower you for future updates.

If you ever need more support or have questions, just let us know. We’re here to help! 😊

- Nagaraj / Technical Support Specialist

2025年2月17日

Super good! And they have amazing customer service.

SUPERCONTINENTE
哥斯达黎加
1年多 人在使用应用
2024年12月13日

Excellent responsive service and good functionality but really let down by inability to customise download page both for look and features. Mine is a gift product, an album of music for very young children, sent as a download and it looks rubbish and amateur. Particularly compared to the sleek Shopify look. Please please improve the download page or give developers access to the files so they can customise. Also not having the ability to bundle as a single download file is not ideal (have to download each file individually). Make a purchase and you'll see what I mean. Hope this feedback was helpful.

Silver Balloon
英国
4个月 人在使用应用
2025年2月22日

Easy to use! I love the option that allows you to notify buyers of updates.

Lovie T Designs
美国
29天 人在使用应用
2024年11月19日

App is amazing and tech support is the best I've received from any apps on the Shopify store. These guys are on the ball, patient, and extremely helpful. I had a few user error snags and it took minuites to figure out. Now the app is running smoothly and my customer are happy!

Jones Laser Craft
美国
4个月 人在使用应用
Artos Software已回复 2025年1月18日

Thank you so much for your Awesome review! :) It makes me really happy to learn that your customers are happy. It is a pleasure for us to provide help and support. I'm glad to learn that you find our app easy and our support helpful.

We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk!

-Vishu / Senior Technical Support Specialist

2025年1月13日

I have just started using filemonk, so I can't really tell if this app works for me. However, I must stressed that filemonk support is fantastic. I chatted Nagaraj for support, and he has been very helpful and able to solve my issue and elevate my concerns. Thank you filemonk.

Alramone Digital Downloads
新加坡
8天 人在使用应用
2025年1月28日

A useful and easy to use app.
Still a newbie in using it, but I am pleased so far.

Jump Mentoring
瑞士
2个月 人在使用应用
Artos Software已回复 2025年2月5日

Thank you so much for your kind words! :) I'm very happy to learn that you're finding things easy.

We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk!

-Vishu / Senior Technical Support Specialist

2025年1月10日

Nagaraj was extremely helpful! He solved the issue, was polite and curious, and was a joy to work with.

Author Regina Morris
美国
6个月 人在使用应用
2024年12月2日

Really impressed at the support I received. Was struggling to link my digital product so used the chat facilities. Managed to lose the chat switching between screens but within a few minutes had received a personalised video by email showing me exactly what to do. Over and above customer service

Type1DMumma
英国
12天 人在使用应用
Artos Software已回复 2024年12月31日

Thank you so much for the kind words in your review :) It was my pleasure to help you get set up with Filemonk.

So glad to hear that the video that I sent helped you. Feel free to reach out for anything, we're always around to help.

Wishing you the best of luck!

-Anaam / Merchant Success Lead

2025年1月9日

This is a pretty good and organized app for digital content selling website. I am highly recommending to give it a try. Their support is also pretty quick and helpful, specially Anaam from their support team helps me a lot.

Teri Farrari
英国
3天 人在使用应用