Uploadly ‑ File Upload
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We recently installed Uploadly for our Shopify store, hoping to streamline the process of file uploads on our product pages. While the app functions well in terms of file uploads, we were extremely disappointed by the pricing structure.
The app works effectively only on the Unlimited plan, but the price more than doubled from when we installed the app on another store on the Unlimited plan at a much lower cost.
When we reached out to the developer to see if they could match the price from our other store, we were told it was not possible. This response was frustrating with the attitude from support, especially since they had the opportunity to secure our business for multiple stores (we were ready to commit to a second and third store). Instead, they turned down the opportunity, effectively losing our potential sales and future business.
In the end, while the app itself works as advertised on the unlimited plan, the lack of flexibility on pricing and poor customer service has left a bad taste in our mouths. We are now looking for alternatives and will not be using Uploadly for any future stores. Very disappointed.
Hi,
Thank you for your review!
We’re having trouble understanding your feedback and the reasoning behind it.
You’ve been using the Uploadly app since October 10, 2023, on the free plan. On March 21, 2024, you reached out to us requesting a lower-priced plan.
You claim that Anna from our support team denied your request, but that is not accurate. Anna explained that the new pricing plans are higher to cover the infrastructure costs, as the older plans were no longer sustainable.
However, she also informed you that it’s perfectly fine for you to subscribe to the unlimited plan and benefit from app credits as part of the offer.
Given this, your review appears to misrepresent the situation. We kindly ask you to reach out to us so we can clarify things further, as your review is both misleading and factually incorrect.
Thank you for your understanding.
Here is the screenshot of the conversation with Anna:
https://cdn.shopify.com/s/files/1/0764/2329/9421/files/Bildschirmfoto_2024-12-25_um_10.17.58.png?v=1735118329
charged when i uninstalled
Hey Segavo,
We kindly ask you to recheck your review. You subscribed to the Uploadly Service on June 25 and canceled on July 4. Naturally, there will be one charge for the installation. Anna from the Uploadly support team has also explained this to you, but we haven't heard back from you.
Please note that leaving a misleading review can have legal consequences. We kindly request that you get back to us soon so we can find a solution that is satisfactory for both parties. If you forgot to cancel earlier, that's not a problem—we are here to discuss it, but we need you to respond to our emails.
Thank you very much, and we hope to hear from you soon. Otherwise, we will need to contact you by post with legal assistance.
Best regards
Uploadly Support
It looked like a greate app but it did not work on my store and the customer support service never answered to my questions.
Hey, thanks for your review. We didn't got an email from you.
We have send you now a developer request.
Thank you very much. If you need any further assistance, please let us know through the App.
Ich habe diese App verwendet wegen der Upload Funktion , für ein personalisiertes Produkt , wenige Tage später hat sich die Funktion von selber entfernet und Kunden konnten auch nichts mehr hochladen , deswegen habe ich die App deinstalliert und seit dem kommt bei mir auch das neu laden von der Produktseite.
Also wenn ich auf mein Produkt klicke tut es automatisch ohne pause die Seite neu laden.
Normalerweise schreibe ich keine Schlechten Bewertungen aber diese App würde ich niemanden weiter empfehlen.
Hallo, vielen Dank für deine Bewertung.
Leider hast du kein Support Ticket eröffnet.
Das Upload Feld ist kostenlos bis 25 Uploads für Entwicklungszwecke. Werden die 25 Uploads überschritten, deaktiviert sich das Feld.
Weiterhin wurde dein Shop geschlossen und wieder eröffnet ohne einen App Plan auszuwählen. Daher ist diese Bewertung unangebracht.
Useless App. Also, it crashed my store as well, after installing the app my product is not working properly. It keeps refreshing again and again.
Dear Customer,
this rating is unfortunately misleading.
The performance of our app is monitored around the clock by our developers, as well as support is available around the clock and any errors are fixed in an average of 30 minutes.
When using external themes and other apps that overwrite products, there may be glitches that our team will be happy to fix.
Next time just try the official way instead of writing an unfounded review.
Best thanks and greetings
Inspon Team
The worse app. Don't download it. They force you to pay immediately without trial and their app is very bad.
Hey,
we saw that you had trouble by using our app. You already installed and deinstalled the app few times over a longer period of time. Thatswhy there was no longer a trial or free version for you available. Please see Screenshot here:https://www.dropbox.com/s/nd0rregpd5836zs/Bildschirmfoto%202022-09-09%20um%2018.54.41.png?dl=0
If you had contacted us earlier, then we would have set up the app correctly for you. We have 24/7 customer support, so no need to leave a one star review. Just ask and we will do the Setup for you at any time.
You have to understand that sometimes it's required to first ask the support to help you out. Because each theme and onlineshop is different. The code behind your store is always different.
We have send you a developer request to help you out and to help you with the setup of the app. Unfortunately, you declined this request, so we could not help you.
We working hard with our team!
Thanks
Anna