Uploadly ‑ File Upload
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Omtaler (67)
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Wir setzen die App nun seit Monaten ein und für uns war Uploadly ein Segen! Wir arbeiten mit grossen Dateien und Uploadly war und ist die perfekte Lösung für uns. Gerade eben hatten wir noch ein technisches Problem, dass uns der Uploadly Support Abends nach 21 Uhr noch gelöst hat obwohl das Problem nichts mit ihrer App zu tun hatte. Weltklasse App und noch besserer Support. Macht weiter so!
Great app but even better customer service. I have reached out twice now and each time, they are quick, kind and get the job done.
Good customer service. Understood our concerns and acted on it immediately.
Hey,
thanks for leaving a review.
We were happy to assist you, if you have any troubles please reach out via Live-Chat inside the app or via e-mail at: help@inspon.com
Thanks
just downloaded to trial this, set up wasn't as hard as what thought, patience and videos make the difference. shame they don't offer yearly discounts if purchased upfront that's only let down. Most others after looking have that option.
Thank you so much for your feedback!
We’re happy to hear that the setup went smoothly and that our videos helped.
Regarding yearly discounts: at the moment we focus on keeping everything as flexible as possible for our users — including the ability to cancel anytime without long-term commitments.
However, if you're interested in other options, feel free to reach out to us. We’d be happy to discuss possible solutions and see what works best for you.
Thanks again for trying the app!
Very solid multi-image-upload customization app, and a responsive support team.
great app and great support!
Good app
Merci pour votre aide à la mise en place de votre app sur ma boutique je suis 100 % satisfait de votre aide et du fonctionnement de l' app qui correspond entièrement à mes attentes ;) Je recommande !
We recently installed Uploadly for our Shopify store, hoping to streamline the process of file uploads on our product pages. While the app functions well in terms of file uploads, we were extremely disappointed by the pricing structure.
The app works effectively only on the Unlimited plan, but the price more than doubled from when we installed the app on another store on the Unlimited plan at a much lower cost.
When we reached out to the developer to see if they could match the price from our other store, we were told it was not possible. This response was frustrating with the attitude from support, especially since they had the opportunity to secure our business for multiple stores (we were ready to commit to a second and third store). Instead, they turned down the opportunity, effectively losing our potential sales and future business.
In the end, while the app itself works as advertised on the unlimited plan, the lack of flexibility on pricing and poor customer service has left a bad taste in our mouths. We are now looking for alternatives and will not be using Uploadly for any future stores. Very disappointed.
Hi,
Thank you for your review!
We’re having trouble understanding your feedback and the reasoning behind it.
You’ve been using the Uploadly app since October 10, 2023, on the free plan. On March 21, 2024, you reached out to us requesting a lower-priced plan.
You claim that Anna from our support team denied your request, but that is not accurate. Anna explained that the new pricing plans are higher to cover the infrastructure costs, as the older plans were no longer sustainable.
However, she also informed you that it’s perfectly fine for you to subscribe to the unlimited plan and benefit from app credits as part of the offer.
Given this, your review appears to misrepresent the situation. We kindly ask you to reach out to us so we can clarify things further, as your review is both misleading and factually incorrect.
Thank you for your understanding.
Here is the screenshot of the conversation with Anna:
https://cdn.shopify.com/s/files/1/0764/2329/9421/files/Bildschirmfoto_2024-12-25_um_10.17.58.png?v=1735118329
Ich kann Uploadly nur wärmstens empfehlen! Die App funktioniert problemlos und bietet eine tolle Lösung für meine Bedürfnisse. Besonders hervorheben möchte ich den exzellenten Support. Im Gegensatz zu vielen anderen Services, die nur mit KIs arbeiten, bekommt man hier schnell und kompetent Hilfe von echten Menschen. Das hat mir enorm viel Zeit und Stress erspart. Einfach klasse, wenn der Support so zuverlässig und hilfsbereit ist. Absolut empfehlenswert!