Uploadly ‑ File Upload
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Omtaler (67)
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I attached my shopify lini to my TikTok page. When my customers access my shopify store through the link on TikTok they are not able to add images. They have to tap the 3 dots at the top right corner then select 'open in browser' before they can actually add images.That is too many steps. This needs to be fixed. Until then, Im out.
Thank you for your feedback! We understand your frustration and would like to briefly explain the issue: Unfortunately, the problem is due to TikTok itself. When customers access your Shopify store via the link on TikTok, it opens in TikTok's embedded browser, which doesn't support all features on some devices, especially on Android. As a result, they may need to tap the three dots in the upper right corner and select “Open in Browser” to upload images.
I have personally tested this on an iOS device, and the issue does not occur there. You can see this in the following video:
https://www.loom.com/share/cf1c64e656f4472a86ac59e87809c232
The issue mainly occurs on Android devices in the TikTok Browser and is due to the limitations of the TikTok browser. Unfortunately, we have no control over this.
We would kindly ask you to reconsider and amend the review, as this is not an error on our part and is something beyond our control. As you also mention in your new upload app on your website, it doesn't work on Android either.
Thank you for your understanding!
Downloaded it and experienced no problem for a couple of weeks. However, encountered a crash recently but Support helped me within the day.
Anna, was wonderful! she fixed what she could then had the techs fix the rest. Everything is working great and I love it!!! THANK YOU
Amazing! Loads of customisation options and really easy to use.
Thank You!!
I can't believe how nice this app works. I had trouble setting it up (it was me) and their support was wonderful. I highly recommend this app.
This is a great app! Very simple to instal, upload all files correctly, plus, the client can add text in each photo. Love it, thank you so much for this, It really made all things easier,
Anna was extremely helpful with providing me support. Highly recommend this app. They have made my store look professionally and made the backend feel smooth.
super fast help and sent me the solution to my issue straight away
I would definitely recommend this app. It works perfectly for what I need for my new business and it was fairly easy to install. I ran into some issues and reached out to customer service and was very surprised at how quickly they responded! Ana was very helpful and provided videos explaining the process and after i made all corrections I asked her to please review my site to see if all Uploadly configurations were correct and she confirmed all was well. Despite the difference in time zones they responded quickly and answered all my concerns.
Thank you Uploadly team!
Anna helped me with an issue where I thought Uploadly was conflicting with another personalization app by a supplier Im using, but turns out I was targeting that collection in error and Anna was able to help me promptly and very quickly. Customer support so far is great. Haven't had other errors with the app so far.