Finaloop , 32 条评论

I don't care about the app - I just care about my books being handled accurately while I run my business.

They seem to be unable to handle AR on orders received through Shopify. If you process orders (wholesale especially) that are paid later through stripe, check, anything that isn't shopify payment processing, they are unable to handle it. It's almost as though they haven't seen the situation before where balances move out of AR once they're paid. I've been working with support for over a month trying to get this clean for 2023 taxes - well after I paid for the full "cleanup" to move onto their system - and the numbers are still way off.

The kicker is that I keep getting messages from their support about things I need to do manually in order to classify and clear transactions. If I wanted to do my own bookkeeping, I would do it on QB for less.

As for "real time" advertised, the following quote is the text that's been on my year-end closing page for quite some time. How does this meet the hands-off, real-time ecommerce accounting service that's advertised?

"Our team will review the inputs.
The process takes up to 2-4 weeks after all data is provided, but it can sometimes take as little as a few days.
We will update you if additional info is required."