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Our team recently added Firework to our website and have had the best experience. The team is incredibly hands on, response times are 24/7 and communication clear. The implementation process was simple and the app itself is incredibly intuitive, a great user experience all around.
My store used to feel static, but now with shoppable videos, people actually stick around and explore. It’s like having a mini commercial right on the product page.
I added shoppable videos to my product pages, and customers love clicking through them. Setup was easy, Just wish I installed it earlier!
This is a feature we really wanted to have on our eco shopify site to show UGC videos of our products. Had a little trouble in the setup but the customer service was responsive especial Tal helped work though some of the issues. Look forward to getting to know this product and see results.
The customer service and professionalism is just another level. I have worked with 4 different people and my thoughts after each call were: wow, what a team, I hope I can replicate that in my business.
Jordan, Tal, Eduardo, Tarun.
About the product: I've been looking for a way to showcase videos of our fitness products and the solution Firework provides is incredible. Easy to install, easy to use, and works great. I think this is going to be great for our business. I've only used videos but hoping to expand to other services.
This app is simple but effective. The shoppable videos are a great way to showcase products, and customers seem to enjoy them. It’s been a good addition to my store.
The interactive quizzes and polls have increased customer engagement on my store. It's a fun way to connect with shoppers.
As the founder of a growing fitness apparel brand, I’m always looking for tools that can truly make a difference. Firework has been one of those that can elevate our customer experience and drive sale. The conversion rate for visitors who engaged with Firework videos is 158% higher compared to those who don’t.
Moreover, their Shopify integration was smooth. With just a few simple steps, we were able to quickly deploy Firework video players on our website. If you have your own DTC website and want to provide a better experience for your customers and improve conversion rate, I highly recommend Firework.
I had a question about setting up playlists, and the support team was quick to help. They made the process easy.
I had the pleasure of receiving support from Rebeca and Geevan, and I must say they were absolutely fantastic! Both were incredibly friendly, patient, and genuinely helpful throughout the process. They made sure all my concerns were addressed promptly and with a positive attitude. It's rare to come across such attentive and supportive customer service, and I truly appreciate their efforts in making my experience with the Firework App so much smoother. Thank you, Rebeca and Geevan, for your outstanding support!